Wells Fargo Hiring for Lead Business Accountability Specialist at MINNEAPOLIS, Minnesota Full Time

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lead Business Accountability Specialist. This role will support the execution and maintenance of the Complaints Profile. Managing Complaints Profile processes, procedures, and associated job aides/guidance. Establishing processes and routines with the Customer Excellence Data Analytics (CEDA) and Enterprise Complaints Management Platform (ECMP) teams around Complaint Profile supporting technology and data.

The ECE Risk and Third-Party Governance group leads the ECE Risk Governance Program, ensures policy adherence, manages risks, facilitates issue management on behalf of the ECMO, and assesses control effectiveness of complaints processes including third party service providers. The ECE Risk Governance Program team focuses on design and maintenance of the ECMO Risk Program; KPI/KRI’s, Complaint Profile, Self-Assurance, and Team Member Performance Standards. The team will monitor adherence to Operational Excellence thresholds and assessment of Controls, ensuring appropriate actions are taken in alignment with Issue Management policy. The team will also approve complaint business processes and procedures, Complaints training content, and will create and facilitate monthly ECMO risk management routines.

In this role:

• Lead complex initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns; act as key participant in large-scale, cross-functional planning for the business

• Assess, analyze, and design complex and multi-faceted controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring

• Make decisions in complex and multifaceted situations requiring solid understanding of business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives

• Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies

• Act as liaison for the business with external parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials

• May lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Active Certified Regulatory Compliance Manager (CRCM) preferred

• 4 years’ experience developing cross-functional partnerships and collaborating with other business and functional areas (i. e. Risk, Technology, Compliance preferred) to accomplish business goals.

• 3 + years’ experience working with or in a Complaints line of business

• 2 years’ strategic planning experience, leading programs with multiple work streams and/or phases aligned, each with a defined scope and timeline, leading all to successful implementation

• 2 + years’ experience working effectively in a team environment and across all organizational levels, with an ability to interact effectively with executive leadership & other stakeholders

• 3 years’ working experience with Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) skills

• Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures

• Ability to manage multiple priorities and operate in an ambiguous environment or an environment where priorities may change quickly

• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Available to work hybrid schedule – the position is not 100% remote.

• Ability to travel up to 10% of the time

• Required location(s) listed above. Relocation assistance is not available for this position.

Pay Range: 111,100.00 – 197,500.00 USD Annual

Required location(s) listed above. Relocation assistance is not available for this position.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: WELLS FARGO BANK

Req Number: R-230034-9

Updated: Thu Nov 17 00:00:00 UTC 2022

Location: MINNEAPOLIS,Minnesota