Wells Fargo Hiring for Senior Technology Business Systems Consultant at CHARLOTTE, North Carolina Full Time

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant to support the Loyalty Solutions team within Credit Card & Merchant Services. This position will be responsible to support the management and resolution of production issues and incidents impacting the Wells Fargo Rewards platform. This role is key in helping maintain a high availability of the rewards platform for customers and working with all appropriate teams to resolve production issues and incidents. The successful candidate will work with Third-Party Service Providers (TPSPs) and cross-functional teams across WF, including Loyalty Solutions, Technology, Control, Compliance and Legal partners for the prompt resolution of defects and incidents. This role also requires coordination of artifacts for compliance with the Systems Development Lifecyle (SDLC) policy to ensure all defect fixes are tested prior to release and support of ongoing project releases. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems

• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements

• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems

• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions

• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes

• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables

• Coordinate communication and information flow between business and technology teams

Required Qualifications, US:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills

• Strong attention to detail and accuracy skills

• Strong follow-up skills and documentation skills

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to work effectively in a team environment and across all organizational levels

• Ability to negotiate, influence, and collaborate to build successful relationships

• Ability to effectively synthesize large amounts of information, often technical, ability to capture clear meeting notes and push for resolution

• Experience working with Third Party Service Providers, technology incident management processes and customer experience teams

• Experience working in an Agile environment

• Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

• Experience with Service Now

• Knowledge of Hogan/CIS, Fiserv

• Demonstrated ability to communicate technical concepts clearly to a business audience

• Demonstrated ability to navigate complex business system needs/requests and translate those into concise business requirements

• Previous experience working within the consumer lending space, preferably with credit card rewards

• Knowledge of Software Development Lifecycle (SDLC) testing, release management and problem resolution

• Experience with mobile and online banking technology

Job Locations:

• 800 S. Jordan Creek Pkwy, West Des Moines, IA 50266

• 2200 Concord Pike, Wilmington, DE 19803

• 1150 W. Washington, Tempe, AZ, 85281

• 2800 S. Price Road, Chandler, AZ 85286

• 401 S. Tryon St, Charlotte, NC 28202

• 150 E. 42nd Street, New York, NY 10017

This select location is considered for current Wells Fargo employees:

1755 Grant St., Concord, CA 94520

Required locations listed above. Relocation assistance is not available for this position. Salary range is determined by location of the job.

Pay Range:

New York – New York City Pay Range: $87,700 – $155,900 Annually

California – Concord Pay Range: $87,700 – $155,900 Annually

Job Expectations:

• Candidate must reside within a commutable distance to the addresses listed in the posting but may have the option to work from home. Ability to provide and work from a home office. This allows our team to collaborate as needed for training, team meetings, or other business as needed

• Ability to work and support Pacific Time zone Monday to Friday 8:00am to 5:00pm

• Ability to travel up to 5% of the time

• This position is not eligible for Visa sponsorship

• Ability to work outside of regular business hours

• Ability to work 1 Saturday per quarter

Please note: Job posting may come down early due to volume of applicants.

Pay Range

$73,100.00 – $129,900.00 Annual

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits – Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan

• Paid Time Off

• Parental Leave

• Critical Caregiving Leave

• Discounts and Savings

• Health Benefits

• Commuter Benefits

• Tuition Reimbursement

• Scholarships for dependent children

• Adoption Reimbursement

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Company: WELLS FARGO BANK

Req Number: R-254693-3

Updated: Mon May 08 00:00:00 UTC 2023

Location: CHARLOTTE,North Carolina