The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to provide second line support for all staff . The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person (for walk-up customers) and self-service.
Main Duties And Responsibilities
Education/Qualifications
Experience Of The Following
Previous Experience Of Working With Pharmaceutical Companies
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