Western Bay of Plenty District Council Looking for IT Service Desk Analyst at Tauranga, Bay of Plenty, New Zealand Full Time

At Western Bay of Plenty District Council we believe our future belongs to the changemakers. The chance-takers and wall breakers.

We believe we all have the power to do extraordinary things. To make decisions that matter.

For our people. For our communities. For each other.

We’re on a journey to become a District with strong and sustainable community partnerships, that embraces the diversity of the area and is bold in its vision for change.

At Western Bay we strongly believe in investing in, and empowering our people to achieve their goals and aspirations. If you are interested in joining the Western Bay family, please apply today.

The opportunity

We’re an organisation that believes in your growth and development. If you’re looking for a change, for a new role where you are able to build rapport with key stakeholders throughout Council, we would like to hear from you. This role is the main contact point for receiving and handling requests for IT support through multiple channels, whilst provide an excellent level of Service Desk Support.

To set you up for success, you’ll have

• 3-5 years of experience in IT service desk or similar.
• Attention to detail when handling requests and other tasks.
• An interest in automation.
• Good at creating documentation for the wider support team.
• Willing and interested to learn everything about council systems and service desk management tools. A generalist.
• Seeks to be self-sufficient and improve IT skillset.
• Ability to build rapport and work well across multiple stakeholders.
• Excellent customer service skills and willingness to support the business with all levels of requests.
• Good verbal and written communication skills.
• Experience in dealing with occasional complex problems.
• Fast learner of “new things”.
• A diagnostic thinker and good problem solver.

What We Offer

• Get to the next level of Service Desk Support
• Enjoy more authorised access and trust
• Five weeks annual leave
• A competitive employment package – including subsidised medical insurance
• Flexible work arrangements and a pet friendly work environment
• Sick leave on commencement of employment
• Learning and development opportunities
• Access to wellbeing resources and workplace support
• Assistance to relocate to the area
• Free onsite parking

Applicants for this position should have NZ residency or a valid NZ work permit.

Applications close 11.55pm Sunday, 17 September 2023.

For further information please call the People and Capability team on 0800 926 722.