Westland Milk Products Looking for Customer Service Officer – Export Documentation – 12m fixed-term at Christchurch, Canterbury, New Zealand Full Time

Westland Milk Products enjoys an international reputation and embodies the West Coast spirit in all that it does. It’s taken some good old-fashioned hard work to get where we are, and our committed team are a huge part of our ongoing success. We process over 700 million litres of milk a year and produce a wide range of dairy ingredients and products.

The Role

Based in Christchurch (Hornby), we’re looking for a superstar Customer Service Officer – Export Documentation, to join us for a period of 12m parental leave cover, managing the documentation process for our export customers in a timely, accurate and cost-effective manner. Working as part of our wider sales and marketing team, this is a varied role that will work closely with customers, Westland’s Quality Team, third-party logistics service providers and insurers, and will also efficiently and effectively manage, resolve and close-out any customer complaints.

Our Successful Applicant Will Ideally Possess

• Export documentation experience
• Good computer skills, MS Office Suite, Excel, Outlook and (Experience with Prodoc / Trade Window / Oracle preferred but not essential)
• An understanding of export logistics including ocean freight
• A customs PIN (preferred)
• Excellent verbal and written communication skills and exceptional attention to detail
• A strong customer focus and the ability to deliver superior levels of customer service
• The ability to effectively and efficiently manage and resolve issues/complaints
• High standards and a solutions oriented/results-focus approach along with the ability to achieve deadlines and KPIs
• Flexibility and adaptability, with the ability to problem solve and focus on continuous improvement
• The ability to work cooperatively as part of a small but dynamic team demonstrating energy, vision and initiative
• Previous dairy industry experience would also be advantageous

If you have a passion for delivering exceptional customer service, have an in-depth knowledge of either export documentation or a logistics background within a progressive industry, then we would love to hear from you.

This is a fantastic opportunity to join Westland Milk Products, where you will be offered a competitive salary, free parking and a place you can say you are proud to work for. Please see the accompanying position description (available on our Westland Careers page westlandcareers.co.nz) for further information.

APPLY NOW!!

Applications will close on Sunday 11th May 2025. To apply for this vacancy, you MUST be eligible to work in New Zealand.