WestRock Looking for Summer Student Customer Service at Guelph, ON Full Time

What does WestRock do?

WestRock is one of the world’s largest paper and packaging companies and provides packaging solutions to the consumer and corrugated markets. Do you order online, chances are it is shipped in a WestRock box. That pizza you had delivered; chances are the box was made by WestRock!

Job Opportunity:
Our Guelph facility is hiring a Summer Student for our Customer Service Department to assist our Customer Service Representatives during peak vacation time.

The CSR receives and processes routine customer orders, handles inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers/portfolio of accounts and sales staff. The CSR utilizes knowledge of products and product availability to provide a communications link to the customer. Applies some advanced skills to the position within functional area. Duties and tasks are frequently non-routine. Resolves most questions and problems and refers only the most complex issues to higher levels. The incumbent works under general supervision.

Duties Include but not limited to:

• Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact
• Provides schedule information within established guidelines
• Tracks orders and alerts appropriate staff of any potential delivery problems
• Attains pricing for any services and materials required for the manufacturing of customer’s item that must be manufactured at a different facility

What you need to succeed:

• Excellent communication, ownership, interpersonal and time management skills.
• Ability to communicate effectively, both oral and written; ability to develop and sustain cooperative working relationships; and a team player
• Ability to allocate one’s time effectively, ability to prioritize workload; ability to work at a detailed level
• Ability to identify, analyze, and solve problems; ability to take decisive action
• Intermediate to advance skills in Excel, Word, and other Microsoft Office programs
• Be able to work from May to the end of August

What we offer:
Hourly rate of $18 per hour.

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities.

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources at (519) 823-4871 about your needs and we will consult with you to ensure suitable accommodation is provided.

Apply to www.westrock.com/careers . ATR 14707.