Purpose of the Job
As a Business Manager, your primary focus will be on cultivating and managing relationships with key accounts across various buildings. Your strategic approach will encompass ensuring effective member retention strategies, elevating Net Promoter Scores (NPS), and strategically upgrading accounts to drive overall satisfaction and loyalty.
In this dynamic role, you will be responsible for driving new sales initiatives, identifying opportunities for revenue growth, and assuring budget compliance. The development and mentorship of team members will be a key aspect, contributing to both individual and collective success.
Demonstrate a Profit and Loss understanding with its industry trends and competitive landscape to leverage this knowledge to make informed decisions, identify growth opportunities, and contribute to the development of effective business strategies.
Your role extends to the formulation and execution of customer success strategies, aimed at maintaining and enhancing NPS. Additionally, you will actively explore and implement new forms of revenue, ensuring the organization stays at the forefront of innovation and market competitiveness.
Recognizing the importance of internal collaboration, you will also be responsible for nurturing relationships with internal stakeholders. This includes effective communication and collaboration with cross-functional teams to ensure alignment of strategies and goals.
This position requires an individual with a strategic mindset, excellent interpersonal skills, and a proven ability to drive both customer satisfaction and business growth. If you are passionate about building strong client relationships, fostering team development, and collaborating with internal stakeholders for mutual success, this role offers a unique opportunity to make a significant impact.
Responsibilities
-Manage relationships with key accounts in the different buildings
-Ensure member retention strategies, upgrade accounts and upsell.
-New sales
-Develop team members
-Develop customer success strategies to maintain net promoter score.
-Budget assurance
-New forms of revenue
-Collaboration with internal stakeholders
-Profit and Loss understanding
Education Level & Work Experience
-Bachelor´s degree
-5+ years or equivalent experience in hospitality,marketing, startups, consulting or related experience. Customer experience required
Technical knowledge
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