WEX Inc. Hiring for Customer Service Representative at Remote Full Time

• Responsible for answering incoming calls and engaging with our customers over the phone
• Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
• Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
  • 90% Productivity Score
  • 90% Quality Score
• Perform clerical duties, such as data-entry and filing. Review and take appropriate action to resolve pending and/or open issues within 1-2 business days whenever possible.
• Being the one point of contact for problem solving
• Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
• Prescribing the fastest and easiest resolution to the problem

• Influence customers for a win-win solution
• Educate customers on other alternatives or features not already considered

• Lead with excellent written and verbal communication skills
• Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed.
• Demonstrates the WEX Core Values daily
• Ability to learn, develop and excel in a virtual environment

• Access to high speed internet
• Must have a private work space
• Must be able to connect to a physical router via cable (hardwire)
• Ability to work between the hours of 9:30am-6:00pm CST

• Experience in a customer service related position
• High volume call experience
• Familiarity with Google Workspace

• This is a work from home opportunity!

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $14.50 – $19.00