Will Power Ventures LLC Hiring for Customer Success at Remote Full Time

We are looking to bring on a Customer Success Rockstar! You’ll wear two hats: Customer Success and Accounts Receivable.

On the Customer Success side: You’re doing a mix of encouraging clients to do what they are supposed to be doing in order to get results with our program and reporting results. We record easy-to-understand videos for clients showing them the results they are getting so you’ll need to be comfortable doing screen recording videos.

On the Accounts Receivable side: You’re getting clients up to date with their payments. This is a hard job, but we’ll be compensating you for getting any failed payments up to date at the end of each month.

What we offer:

• 100% remote, before it was cool or necessary
• Flexible 4 Day work week (we’re big believers in working hard and living well!)
• $17 – $25 /hour
• Monthly Bonus on keeping clients up to date with their payments
• Excitement and opportunity of joining a fast-growth business (we’re doubling our customer base every 6 months)

About Will Power Ventures:

We’re one of the only marketing agencies that guarantees client results. We see a variety of interesting a unique businesses and love it! You’ll see everything from insurance companies and HVAC companies to dog daycares and dentists.

Who we are looking for:

• Must have a desire and love learning and can learn FAST
• Thick-skinned and able to deal with demanding business owners
• Strong Communicator through all channels
• Detail-oriented person
• Fun and enthusiastic personality

What you’ll be actually doing:

• Client Updates: We’re signing new people up every week and they need help! Most marketing companies don’t do much except hand our charts graphs and excuses. We do personalized videos – you’ll be in charge of getting those done!
• Talking to Clients: Sometimes, you just need someone to talk to you. For our clients – that somebody is you! If you’re good talking to your distant relatives about something you can’t relate to whatsoever, chances are you’ll be good at this.
• Accounts Receivable: Every once in a while we have an issue with a clients payment method. You’ll be calling them up and getting it handled. Often it’s just a card issue and requires a quick call. Sometimes it’s not and you’ll be helping the client realize how much we’re helping them.

Job Type: Part-time

Pay: $17.00 – $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Weekly day range:

• No weekends

Work setting:

• Remote

COVID-19 considerations:
We are a fully remote digital marketing agency. You’ll never have to have a face to face with a client so there is no chance that you’ll ever get COVID-19. In the event that we have an in-person event we’ll be sure to take any precautions necessary.

Application Question(s):

• What kind of customer success experience do you have?
• What kind of accounts receivable experience do you have?

Work Location: Remote