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Williamson Medical Center Hiring for PATIENT ACCESS MANAGER Job at Franklin, TN Full Time
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Williamson Medical Center is hiring a Manager for the Patient Access department in Franklin, TN. This is a full time position on day shift. This position is eligible for an excellent benefit package offering medical, dental, vision, paid time off, flexible spending accounts, voluntary life, short-term disability and long-term disability, discounted individual membership to Williamson County Recreation Centers and more!
At Williamson Medical Center, our employees are smart, talented, compassionate, dedicated, and an overall joy to be around. We’re certainly blessed to have the best of the best working here from the cafeteria to the operating room.
We know you would be the perfect addition to our team!
Position Summary
Assists the Patient Access Director in planning, directing, updating, and evaluating the processes performed in the various locations of the Patient Access Department. Ensures that services provided are safe, efficient, and professional in manner and consistent with departmental and hospital policies. Develops, implements, and evaluates staff education to meet the specific learning needs of the Patient Access Staff. Oversees the staff and processes in multiple locations, providing supervision, support, and coaching while ensuring adequate staffing coverage. Works closely with and cross-trains with the Pre-Service Manager to expedite patient flow and ensure patient friendly workflows. Focuses on the keys to patient access success (quality, service, and finance which are all dependent on the people (staff) performing the work).
Position Requirements
Formal Education / Training:
College degree preferred; equivalent work experience will be considered. Must have a working knowledge of Patient Access and processes. Must be detailed oriented with knowledge of insurances and insurance assignment, collections and must have good communication skills to covey department and hospital policies.
Workplace Experience:
At least five years of clerical office experience
At least five years of patient access management experience required
Equipment and Skills Training:
Telephone, Meditech System, scanning software, Fax, PT650, Label/Armband Printers, Copier, Passport, AccuReg, Cisco phone system, API time and attendance system, Event notification incident reporting system, Healthstream On-line training system, Excel, Word, Internet, PowerPoint, and PBX console
Physical Environment:
Office in all areas pertinent to position
Physical Effort:
Able to communicate in English verbally and legibly
Efficient oral and written communication
Prolonged sitting, consistent keyboard and terminal usage
Standing, walking, bending,
Ability to push patients in wheelchairs
Ability to work well under pressure, to function dependently and independently
Performance Standards
- Coordinates daily operations of the Patient Access department in all assigned locations. Recommends and implements changes of current processes in a cost effective manner. Coordinates staffing of Patient Registration department to ensure maximum effectiveness and efficiency. Ensures cash management procedures are current and are being followed.
- Facilitates staff development, assists with the orientation/training of new personnel, and participates in the development of educational program for co-workers.
- Maintains knowledge and communicates with staff regarding changes in systems and/or processes. Maintains working knowledge of all positions in department, Meditech modules and other systems used in the department. Uses systems to support/enhance workflows.
- Works with other departments on issues pertaining to the registration process.
- Completes employee evaluations and reviews with staff in a timely manner in accordance with JCAHO standards.
- Completes time and attendance edits timely and maintains accuracy in accordance with hospital and departmental policies.
- Communicates effectively with staff through staff meetings, email, huddle and individually. Follows through with issues and responds to others in a timely manner with resolution.
- Seeks and performs other related duties assigned by the patient access director.
- Maintains Patient Registration reports for timely billing and activation of PRE-status accounts. Ensures VMB is kept up-to-date.
- Works closely with Pre Service Manager to ensure efficient and customer focused work flows are in place.
- Supervises, supports and coaches staff. Effectively manages employees. Re-recruits high-performers and effectively deals with low-performers. Selects and hires well.
- Uses LEAN problem solving methodologies effectively. Facilitates resolution to root causes of issues.
Williamson Medical Center is an equal-opportunity employer and a drug-free workplace.
MPIND123
Location: Williamson Medical Center · WMC PATIENT ACCESS
Schedule: Full Time, Days, M-F 8:30-5
