Win (Women In Need) Hiring for Director, Program – Supportive Housing at United States Full Time

Title of Position: Program Director, Supportive Housing

FLSA Status: Exempt

Department: Supportive Housing

Reports to: VP, Supportive Housing

Positions reporting to this position: Case Managers, Social Worker, Job Development Specialist, and Youth Development Coordinator

Purpose of the Position:

The Program Director, Supportive Housing ensures that the goals and objectives are achieved for all HUD and other

government funded programs. The Program Director is responsible for supervising SHP staff and reports to the VP, Supportive Housing Program.

Requirements:

· Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals.

· Ensure that counselors/case managers provide effective case management and services to clients, including advocacy for public benefits.

· Ensure that all charts/case records and other client data (AWARDS/Win IMPACT) are maintained appropriately, and data is current.

· Ensure that all documentation is complete and maintained as required.

· Prepare reports as needed for WIN and Funders, including HUD’s Annual Progress Reports(APR’s) for each contract, as well as consumer satisfaction surveys for the annual HUD renewal program evaluation.

· Ensure compliance with all government contracts. Currently, there is one contract attached to the Rosa Parks Brooklyn office.

· Ensure eligibility of all clients entering the programs.

· Oversee special programs such as the Corporation for Supportive Housing/Keeping Families Together, The Blue Project, Casey Family Programs, STEPS, etc.

· Ensure that all programs maintain a minimum of 90 percent occupancy.

· Attend program meetings, agency wide staff meetings, and external meetings such as the monthly HUD Continuum of Care meetings, Corporation for Supportive Housing, etc.

· Coordinate all legal activities and property management issues.

· Conduct chart audits and audits of AWARDS monthly.

· Maintain positive relationships with community partners.

· Represent the Vice President of Supportive Housing, as needed.

· Other responsibilities, as needed, including coverage of the Program Director’s functions in the Brooklyn Supportive Housing Program.

· Other duties as requested/assigned.

Qualifications:

· Master’s Degree required with five (5) years of supervisory/management experience.

· Minimum of two years of experience working with DOHMH Supportive Housing programs and managing DOHMH contracts.

· Must be able to multi-task successfully.

· Experience with policies and procedures in a social service setting.

· Excellent interpersonal and communications skills.

· Solid computer skills required, including Microsoft Office Suite and Outlook.

· Manage staff; train and support staff in their use of EBP with clients; use EBP to meet and exceed program goals.

· Other responsibilities as needed, including coverage of the Program Director’s functions for the Bronx Supportive Housing/Brooklyn Supportive Housing Program.

· Monitor the program’s effectiveness to ensure that program is achieving its goals.

· Analyze, develop and implement procedures and policies to ensure quality service provision.

· Manage the program’s petty cash and program metro cards and ensure compliance with WIN’s policies.

· Other duties requested or assigned.

· Bilingual – English and Spanish helpful.

Core Competencies:

Leading Others: Uses guidance from the AVP on WIN’s strategic priorities to operationalize action plans & strategic improvements; able to assess strengths and weaknesses of the team and formulates action plans for improvement.

Facilitating Change: Supports and encourages staff as they adjust to change. Monitors the need for training, coaching and changes in performance.

Managing Performance: Can manage competing priorities and is able to set high standards while negotiating deliverables. Represents personal and team concerns to their supervisor. Gives feedback in writing and verbally; documents performance concerns.

Applies and Develops Expertise: Understands and upholds all policies and procedures described in the WIN employee Manual. Applies technical knowledge to solve problems quickly and effectively.

Communicating and Collaborating: Practices active listening skills, is able to respond clearly and directly, checks for understanding. Clarifies purpose, intent and context and highlights major points and follows a logical sequence. Understands and practices Way to WIN with clients. Helps staff understand the complexities of communicating with others from differing cultural backgrounds. Uses discretion and demonstrates sensitivity to confidential information. Communicates effectively in writing and verbally.

WIN (Women In Need, Inc.) is an Equal Opportunity Employer, which includes providing equal opportunity for protected

veterans and individuals with disabilities.