Wingman Pest Control Hiring for Administrative Assistant at South Lyon, MI Full Time

Office Administrator / Customer Service Representative:

• Full or part-time position. We are open to something like a 9am-3pm shift in order to accommodate parents working around their children’s schedule. All benefits would still apply.
• Personal office with a large window view.
• Private Parking Spot
• Great team environment with a positive growth culture.

About Wingman Pest Control:

Wingman Pest Control’s aim is to be a world class service organization. Our avenue of approach does not rely strictly on technical training. We follow the path of on-going leadership and communication development in our employees. We do not rely on luck to form our teams. We rely on consistent, hard-work coupled with accountability. Discipline is the vehicle we drive to maintain our standards. We have made our employees our number one investment. We believe there is nothing that cannot be achieved by a group of dedicated like-minded individuals with the same goals.

Job Description:

We are looking for a customer-oriented administrative assistant. Our administrative assistant will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The ideal candidate for this position would be a hard-working professional that is able to undertake a variety of office support tasks. This candidate would be comfortable working with a high degree of attention to detail. Preferred experience includes time management skills, basic computer software knowledge, and customer service proficiency. Candidates must have a strong work ethic and a solid moral compass. We provide on-going leadership and communication training as we feel these are the foundation to elite customer service and a great work environment.

Job Duties:

• Manage incoming calls from new or existing clients
• Identify and assess customers’ needs to achieve satisfaction
• Manage scheduling of jobs with field team
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Approximate hours per week: 30-40 hours, part-time or full-time

Salary Level: $15-$120 based on experience, with potential for advancement

Please send a cover letter when applying. We want to hear more about you as a person and why you want to work with us, not just what jobs you’ve worked in the past.

If you want to learn more about our company, please read our Google and HomeAdvisor reviews, our Indeed.com employee reviews, or visit our website at www.wingmanpest.com.

Job Types: Full-time, Part-time

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person