Wizeline Hiring for Customer Marketing Specialist Job at Trabajo desde casa Full Time

As the Customer Marketing Specialist, you’ll be responsible for helping Wizeline drive and evolve its customer marketing programs. We are looking for a data-driven, yet creative team player who can gather customer insights, create compelling content, implement marketing campaigns, provide first-class experiences to build long-term relationships, and increase customer advocacy. You’ll play a key role in nurturing and expanding existing accounts, and will be essential to supporting Wizeline’s customer-centricity vision. This role is an individual contributor, reporting to Wizeline’s Senior Customer Marketing Manager.

Responsibilities

• Create, implement and optimize customer engagement and communication programs, such as onboarding, and ongoing nurture campaigns.
• Create compelling customer content to educate our customers about our products and services and demonstrate the caliber of companies that rely on Wizeline.
• Support customer satisfaction and customer advocacy efforts, working closely with the Customer Marketing Manager and go-to-market team to launch customer satisfaction surveys, obtain customer testimonials, compile data from CSAT and other customer surveys and insights to build Customer Personas, and build other marketing initiatives focused on clients from strategy to execution.
• Support the Wizeline Executive Experience program, responsible for orchestrating impeccable client experiences; partnering with content, delivery, and sales executives to develop new content and presentations specifically for the program.
• Play a key role in bringing customer appreciation programs and customer events to life to engage customers on the future services roadmap, as well as on their needs and expectations.
• Work closely with demand generation to make sure our customer journeys are front and center in our campaigns; partner with them on go-to-market campaigns.
• Align with Business Units leadership to execute customer-centric strategies that increase net promoter, and customer lifetime value.

Requirements

• Prior experience of at least 3 years preferably in the fields of Customer Marketing, Customer Insights, or (minimally) Customer Success.
• Degree in Marketing, Business, Business Administration, or related field preferred.
• Experience with Marketo and Salesforce.
• Effectively communicate in English.
• Ability to manage multiple projects with minimal supervision.
• Ability to work cross-functionally (especially with Sales, Delivery, and Engineering) in a fast-paced environment.
• Excellent oral and written communication skills and a personable and approachable demeanor.
• Ability to translate technical details and implementation success into engaging stories consumable by diverse audiences.
• Proven ability to develop deep relationships and influence cross-functional teams.
• Ability to quickly learn and navigate internal teams to find efficient and effective solutions cross-functionally
• Data-driven and results-oriented to impact business results
• Strong project management and organizational skills with an ability to create, execute and adjust plans as needed

Please note that by submitting your application, you agree with the terms and conditions of our Privacy Policy.