Wolters Kluwer Hiring for Customer Service Operations Associate at Pierre, South Dakota Full Time

Wolters Kluwer (http://www.wolterskluwer.com/) is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer’s market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.

The Customer Service Operations Associate, a role within the Account Services Department, has two primary responsibilities. First, for any renewal filing, the CSOA is responsible for outreach to various licensing agencies to obtain the form/notice needed to renew a particular license. Second, the CSOA is responsible for agency outreach, once any application has been filed with a jurisdiction with the goal of obtain evidence of approval. CSOAs work closely with the team’s Customer Success Associates to navigate through any issues that may arise during these processes.

Essential Duties and Responsibilities:

• Contact jurisdictions to obtain renewal notices as well as to determine whether filed applications and registrations have been approved.

• Record needed next steps to file renewals and work with CSA to resolve any issues preventing confirmation of approval.

• Update internal database with approval details or follow up notes.

• Demonstrate diligence with respect to follow ups, both internally and externally, to complete all tasks assigned.

Other Duties

Other duties as assigned.

Job Qualifications

Education: Minimum Bachelor’s degree is preferred

Experience: 1-2 years of customer service and licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

• Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients

• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data

• Ability to adapt to changing regulatory environment

• Ability to work independently, handle pressure, multi-task and prioritize work at all times

• Excellent organizational and communication (both verbal and written) skills

• Ability and desire to work in a fast paced environment

• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

• Excellent attention to detail and high degree of accuracy and consistency

• Top of the line organization skills in all facets of project workflow

• Collaborative, problem-solving approach to improve department performance and address challenges

• Ability to maintain a customer centric focus and work ethic at all times

• High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent

Travel requirements

None

Physical Demands (UNITED STATES)

Normal Office Environment

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.