Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. We are committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world. Our over 183-year legacy and portfolio represent thousands of customers worldwide including 93% of the Fortune 500 companies.
We are searching for an Implementation Services Consultant to join our team.
This role can be based in the Boston area or remote based.
ESSENTIAL DUTIES & RESPONSIBILITIES
Train new users and existing clients on functionality
Provide virtual and on-site consulting services for clients regarding business processes
Responsible for phone support, problem tracking, diagnosis, replicating application issues, troubleshooting, and resolution of client problems
Travel to client sites will be required up to 25%
Additional duties may be required during peak busy season
Any other training or client service duties as assigned
QUALIFICATIONS
Bachelor’s degree in relevant field, Accounting preferred or equivalent work experience (Auditing a plus)
3+ years of public accounting experience in a professional role, preferred
Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience
Excellent oral and written communication skills
Strong organizational skills and attention to detail
Excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook
Prior customer service experience in software and/or financial services industry a plus
Additional Information :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Salary range: $63,840 – $91,200
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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