World Vision USA Hiring For Field To Product Delivery Manager at Federal Way, WA, United States , United States Full Time

Job Description

Join World Vision as Field to Product Delivery Manager

01 At a Glance

Role: Field to Product Delivery Manager

Level: Mid-Level

Must-Have Experience: Bachelor’s degree or equivalent (eight years) work experience. In addition to education or education equivalent, requires work experience in communications or related field; 5 years.

Nice-To-Have Experience: Lean Six Sigma Green Belt certification preferred.

Location: Hybrid

Benefits: Yes. Click here to learn more.

Company Size/Type: 900+ (World Vision USA) / 34,000+ worldwide (World Vision International). Together, we empower the most vulnerable children to overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

02 The Job As Field Services Delivery Manager, you will manage field to product service deliverables by maintaining a high level of quality and responsiveness to World Vision sponsors. Facilitate timely, accurate and effective communications between World Vision US, National Offices, the Global Center and sponsors. Influence the field-to-product marketing value chain by ensuring designated work portfolios achieve set outcomes, improving the field to donor experience and positively influencing the retention rates of sponsors. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign. You will also…

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
• Manage sponsorship operational activities for assigned region, monitoring compliance with approved Partnership standards and metrics designed to improve the donor experience. Escalate issues when necessary.
• Manage Gift Notifications process, which includes tracking, monitoring, issue resolution and budget reconciliation.
• Work with Field Offices to ensure the number of Registered Children within the assigned region aligns with levels agreed to by IPG, Global Center and National Offices to support marketing campaigns.
• Approve and provide input into the design and content of child to donor communications based on Partnership Guidance, including but not limited to Annual Progress Reports, Christmas Cards, and Child Expression worksheets.
• Respond to donor inquiries, including requests about donor visits, in a timely manner ensuring donor facing teams have complete and detailed resolution.
• Engagement with Marketing Stakeholders:
  • Provide ongoing visibility and transparency into field/country level crisis situations that impact sponsorship field operations and donor communications. May make recommendations for temporary suspension of acquisitions.
  • Identify sensitive issues that may impact child protection and or risk to the organization, consulting with legal and risk management team on appropriate course of action.
  • Represent sponsorship operational (field to Support Office) expertise to marketing and WVI in committees/forum/s projects that impact value stream/donor experience.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.

You’ll be joining the organization that flipped the script on child sponsorship with the introduction of Chosen®, recognized by AdWeek, MediaPost, Upworthy, Christianity Today, and winner of two 2020 ANA REGGIE Awards. And fundamental to your life: you’re inspired by your faith in Jesus to love God and love your neighbors. Does this sound like you? Want to be a part of creating the future of this incredible organization? We’d love to hear from you.

03 About World Vision USA When you work at World Vision, your passions and talents come together to meet the greatest needs in the world today. We go to ends of the earth and into the margins. Where few go and the road is less traveled. Because Jesus is alive in the hardest places to be a child. We are dangerously soft-hearted. But just the right kind of dangerous. That’s because we’re a global Christian humanitarian organization. We partner with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. We empower people out of poverty. For real. For good. For over the last 70 years. Jesus’ love at the center. Always. We’re Christian and follow Jesus’ example to show unconditional love to the poor and oppressed. Serving every child we can regardless of faith. Are you feeling called to explore joining us? We hope so.

04 Where this job could take your career World Vision USA is a part of the larger World Vision International partnership. Globally, we have over 34,000+ staff working in nearly 100 countries. Just over 900 of us call World Vision USA home. You’ll have opportunities to advance within our robust and talented group of professionals as you continue to stretch and grow your career for the future.

05 You bring A bachelor’s degree or equivalent (eight years) work experience. In addition to education or education equivalent, requires work experience in communications or related field; 5 years. Lean Six Sigma Green Belt certification preferred.

06 Let your work be your faith in action Every day, nearly 16,000 children under the age of 5 die from preventable causes. Our call to action is urgent. That’s why we’re looking for someone who is ready to place their expertise behind helping the world’s most vulnerable children. Every data-driven decision made, donor experience optimized, can help influence whether someone chooses to help today or not. If not you, then who?

07 Salary Range & Benefits Your salary is important to you so it’s important to us. Please indicate the range you’re targeting when asked during the application process. In addition, we have a robust and comprehensive benefits package to round out our total compensation package. Click here to learn more.

08 What happens next? Glad you asked. We owe you that and strive to not leave you wondering. We review applications nearly every day assessing strength of fit for the role. Sometimes questions arise on our end so we message you to learn more. Short-listed candidates are contacted for an initial phone conversation with our recruiting staff. Moving deeper into our selection process you can expect to interview 1:1 with a hiring manager and lastly a panel interview with additional members of the team. Our most valuable resource is our talented staff. Our goal is to fill this vacancy with the right person in the shortest amount of time, so we have all hands-on deck to move this important work forward.
Required Skills

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