Worley Hiring For Senior Manager, IT Business Operations at Singapore Full Time

51,000 people. 49 countries. Over 120 office locations.
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The Role:

Regional IT Manager provides accountability to location operations for the delivery of the services and projects by Infrastructure and Operations.  The individual must establish, sustain and enhance a working relationship with Project, Location and Executive Managers in Southeast Asia and China, such that business management is aware of and supports Infrastructure & Operations plans, and Infrastructure & Operations are fully informed of business plans and requirements. The role represents the business in aspects of Infrastructure & Operations planning and has line accountability for Services delivery.

Responsibilities:

• Partners with the Manager, other  EDS / RDSS / Support Functions, and third-line support teams, on the operational aspects of associated services to meet or exceed committed service levels.
• Executes the operation, reporting and continuous improvement of the services and functions required to deliver and support infrastructure services and products to meet the needs of the business.
• Performs processes to ensure the stability, capacity and performance of associated services and functions. Addresses and adjusts services as needed to maintain or exceed service levels to business.
• For accountable services, partners with the IT organizations responsible for ITIL service management-based processes associated with Incident, Problem, Change, Availability and Release Management.
• Oversight of ensuring adherence by all service teams to Asset / Inventory Management.
• Critical executive / client support.
• Ensure fluid/active participation in all Disaster Recovery activities (planning/testing/coordinating/responding).
• Work with local regulatory bodies / authorities where required.
• Work closely with Governance/Compliance/Audit functions.
• Support the BRM (Business Relationship Management) function by acting as an End to End IT representative of I&DD/Infrastructure & Operations by establishing fluid communications between the BRM and the Business to ensure demands are being communicated, documented and delivered upon.
• Oversight of teams coordinating asset disposal, ensuring strict adherence to disposal process(es).
• Ensure all necessary onboarding support is made available to People Group(s) and Hiring Managers.
• Support procurement activities at both local and regional levels.
• Approve procurement and supporting budget activites per agreed Delegation of Authority (DoA).
• Oversee Disaster Recovery Planning and Testing for locations in remit.
• Management and oversight of unsupported applications and associated licensing hardware as needed.
• Works as part of a team that leverages agile approaches to meet business needs at an accelerated pace.
• In partnership with senior operations support analysts, identifies, documents, and resolves infrastructure issues affecting computing service users.
• Under general direction, develops and implements technical solutions for issues that are of simple to difficult complexity.
• Understands the existing departmental/unit/functional processes and procedures.
• Understands workflow, process inputs, outputs and dependencies, etc. specific to their role.
• Organizes time and information in a manner conducive to a high level of personal productivity; able to multi-task in an environment driven by time-constrained deliverables.
• Performs other duties as assigned.