The Apprenticeship scheme:
The Apprenticeship is an ‘earn and learn’ degree programme, combining on-the-job training with academic study. The three-year, government supported programme leads to the full QFA and BA honours degree in Business and Insurance which allows apprentices to hit the ground running early in their career.
The Apprenticeship has been developed with the insurance industry and to meet the needs of modern insurance and financial service businesses.
Available nationally, the programme is open to Life & Pension and broker businesses of all sizes. It is a three-year contractual commitment, funded by the government (HEA and SOLAS) and is structured so apprentices gain their regulatory licence – Professional Certificate in Financial Advice (APA) – by the end of year one and the Professional Diploma in Financial Advice (QFA) by the end of year two.
The off-the-job training is provided one day a week via distance learning. Apprentices stream live lectures in their workplace through, Atlantic Technological University Sligo, which enables them to learn in real business environments
Purpose of Job
Working as part of a team you will be responsible for providing a reliable and high standard of administration to an agreed portfolio of occupational pension schemes.
The successful candidate will report directly to a team lead but will have a Mentor as part of the Solas Apprenticeship programme.
Main Duties/Responsibilities:
Help to provide an efficient, professional service to meet all client/members’ needs
Working towards managing portfolio of pensions administration clients
Maintenance of accurate and up to date scheme records
Preparation of individual calculations and benefit statements
Processing individual member queries
Be a point of reference for standard automated cases.
Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding of pensions. Record each call as they occur.
Deal with queries and requests by the use of standard letters.
Identify areas where the service to clients/members could be improved
Build a relationship with the clients.
Monitor own workflow to ensure service levels are achieved.
Assist in more complex / project work and help out with tier 1 & 2 clients within the team when required.
Qualifications and Experience Required
Able to work to a high level of accuracy.
Able to work well under pressure and meet targets.
Interpersonal skills to include good written and verbal communication.
Computer literate.
“Can do” attitude with a flexible attitude to work.
Minimum 2 honours (higher level) in Leaving Cert
4 additional passes including English/Irish and Maths
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Company profile Mullan design and manufacture a wide range of bespoke and customised decorative lighting...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Your Job Account Executives at Indeed help organizations more effectively manage their online recruitment strategy....
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job Overview: Labcorp Drug Development is currently looking to recruit a Systems Manager who would...
Apply For This JobThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Note: By applying to this position you will have an opportunity to share your preferred...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Summary Are you as flexible as us? We have different shifts to suit your lifestyle....
Apply For This Job