The Credit and Collections Representative’s primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer’s needs and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.
Essential Responsibilities
Onboarding and new hire training may take place virtually. The current regular schedule is a hybrid of work from home and at least one day in the office. To accommodate this, all new hires will need to have access to reliable high-speed internet, and a place in their home or other location where they can train and work without interruption. Must be within 1 hour of the Amarillo, TX Contact Center (790 Buchanan, Amarillo, TX 79101).
This position may require on-call shifts during weekdays and/or weekends as needed.
Minimum Requirements
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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: TX – Amarillo || TX – Amarillo || United States (US) || Customer & Utility Innovation || 66987:Credit Call Ctr Amarill || Full-Time || Non-Bargaining ||
The anticipated starting base pay for this position is: $14.00 to $19.46 per hour
Click here to see our benefits
Requisition Number: 53180
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at [email protected]
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