Xero Looking for IT Support Specialist at Auckland, Auckland, New Zealand Full Time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the team you’ll join:

Join our extraordinary IT support team on a wild and whimsical adventure into the realm of technology! We’re not your ordinary geeks behind the screens; we’re a vibrant crew of tech enthusiasts who embrace the art of making IT support fun and #human.

Our team believes in infusing laughter, warmth, and genuine human connection into every troubleshooting session!

As an IT Support Specialist at Xero, you will:

• Be responsible for providing outstanding customer service and support to Xero’s rapidly growing internal user base.
• As this is a user-facing role, you will be a highly visible representative of our team, providing Xero’s with the tools they need to do the best work of their lives.
• You’ll take #Ownership over all support contact points (tickets, walk-ups, chat & phone); diagnosis, investigation, and resolution of service requests and incidents from across Xero

Here is what we do look for in a IT Support Specialist:

• Previous experience in a similar role, ideally within an enterprise organisation
• Passion and excitement for technology, coupled with outstanding interpersonal & customer service skills
• A logical problem solver, adept at multitasking and time management
• We don’t expect you to have exposure to it all, but some knowledge of the tools & hardware we use would be highly beneficial (Windows & Apple OS, G-Suite, Active Directory, Okta, or other cloud based applications)
• Commitment to supporting an inclusive culture and upholding Xero’s values

Why Xero

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn’t align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.