Yalochat Inc Hiring for JR. Customer Success Manager Job at Ciudad de México , Mexico Full Time

Yalo

Hi! This is Yalo! We help companies build strong customer relationships through the world’s most popular messaging apps.

We’re an energetic and positive group of people. We take care of each other and create a safe space within the company for everyone to express themselves. We want every Yalere to reach the best version of themselves!

If you’re looking for a place to make sh!t happen, make mistakes and continuously improve, look no further.

Come Join us in our mission of delighting more than a billion people each day!

Delivery Success

At Delivery Success Delivery is the largest team in Yalo. We’re currently building more efficient workflow that turns Yalo from a service oriented company to a product oriented company.

We’re looking for strategic thinkers that can handle the day-to-day activities while planning for the future. Data-based decisions and expectations management are also on our mind.

As Customer Success Manager you make sure customers are successful by working closely with them and internal teams to make sure the Roadmap is executed and the growth strategies are implemented and carried out. Lead the effort to measure customer health. Make sure customers are aware of the value they are receiving by helping build reports and creating dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving. Help with the onboarding process by guiding the customers operative teams

What are the responsibilities ?

• Understand and document the value levers of the customers in your book.
• Update customer value maps.
• Update customer health dashboards according to the established cadence.
• Work with data teams and on his own to build reports that help customers see the value of our products.
• Work with delivery to make sure that the roadmap is on track as well as work closely with the customer to see if roadmap needs improvement.
• Work closely with the customer and product marketing to make sure that our customers are using our products correctly.
• Develop and execute growth strategies to make sure or workflows are generating traffic.

If you meet these experience requirements, this is your role. We want you on the team!

• 3+ years of experience in sales, account management (preferably in mobile messaging, cloud solutions or telecommunication field) or consulting roles.
• Bachelor degree in Telecommunications/IT/Computer Science/Artificial Intelligence or equivalent is a plus
• Self-starter and demonstrate strong time management skill.
• Fast learner and innovative personality.
• High fluency in English is a must (both written and oral).
• Excellent in business communication, ability to express ideas precisely.
• Experience with tech company productivity suite (Google suite, Slack, JIRA).
• Experience with growth tools (FB Ads Manager, Mailchimp, Marketing Cloud, etc).
• Experience with data tools (bigQuery, Data Studio, etc).
• Details-oriented and highly systematic.
• Demonstrate strong analytical and organizational skills.
• Good team player and positive mindset.

What do we offer?

• Unlimited PTO policy
• Competitive rewards on the market range
• Remote working is available (-+3 hours CT)
• Flexible time (driven by results)
• Start-up environment
• International teamwork
• You and nothing else limit your career here

We care,

We keep it simple,

We make it happen