Hi! This is Yalo! We help companies build strong customer relationships through the world’s most popular messaging apps.
We’re an energetic and positive group of people. We take care of each other and create a safe space within the company for everyone to express themselves. We want every Yalere to reach the best version of themselves!
If you’re looking for a place to make sh!t happen, make mistakes and continuously improve, look no further.
Come Join us in our mission of delighting more than a billion people each day!
At Delivery Success Delivery is the largest team in Yalo. We’re currently building more efficient workflow that turns Yalo from a service oriented company to a product oriented company.
We’re looking for strategic thinkers that can handle the day-to-day activities while planning for the future. Data-based decisions and expectations management are also on our mind.
As Customer Success Manager you make sure customers are successful by working closely with them and internal teams to make sure the Roadmap is executed and the growth strategies are implemented and carried out. Lead the effort to measure customer health. Make sure customers are aware of the value they are receiving by helping build reports and creating dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving. Help with the onboarding process by guiding the customers operative teams
What are the responsibilities ?
If you meet these experience requirements, this is your role. We want you on the team!
What do we offer?
We keep it simple,
We make it happen
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