York Region Looking for Ontario Works Program Support Representative at Vaughan, ON Full Time

Job Description:
POSITION PURPOSE

Reporting to the Supervisor, Social Assistance is responsible for providing a range of program and administrative supports to Ontario Works Staff and to clients; supporting the delivery of social assistance in the local offices and for performing various administrative functions for Branch staff; responding to telephone and in-person general inquiries; completing basic reporting requirements and maintaining OW client files; performing data entry and changes in the Social Assistance databases; issuing one-time financial and employment related expenses as directed by Caseworkers; acting as custodian for the onsite safes and responsible for processing financial activities/transactions; and rotating between functions (e.g. scheduling, reception, clerical).

MAJOR RESPONSIBILITIES

Completes on-line and paper-based inquiries from third party sources in order to support client eligibility verification, as required.

Receives reviews and forwards assignment forms to internal partners and completes cancellations in social assistance databases as required.

Contact clients in an empathetic and client centred manner and in accordance with approved procedures and within prescribed timelines as mandated by regional and provincial policies; prepares and processes appointments, confirmation and follow-up letters as required.

Prepares statistical reports on specified data obtained from Social Assistance Database and other sources, as required.

Prepares and summarizes team, office, employment or general statistics and maintains records using proper tracking systems in appropriate files; inputs data using available technology; support client and vendor financial transactions and reporting, and maintains data records and files.

Prints and distributes computer output reports to the appropriate staff including maintaining and distributing the Payment and Overpayment Reports.

Screens, directs or takes messages of telephone calls from internal and external callers.

Supports customer service functions including reception duties.

Responds to inquiries and resolves concerns in an empathetic and client centred manner

Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

Successful completion of a Community College Diploma in Business, Business Administration, Public Admnistration or related field, or approved equivalent combination of education and experience.

Minimum two (2) years demonstrated experience in a human services environment working with the vulnerable population and experience with financial and accounting systems, data entry and providing administrative support.

Knowledge and understanding of supports required in servicing a vulnerable population.

Demonstrated experience providing high quality customer service skills to clients and participants in an expedient manner.

Demonstrated problem solving and decision making skills.

Demonstrated conflict resolution skills and techniques to resolve client issues and concerns.

Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

Computer literacy utilizing MS Office software applications.

Satisfactory Police Criminal Background Check.

Job Requirements:
POSITION PURPOSE

Reporting to the Supervisor, Social Assistance is responsible for providing a range of program and administrative supports to Ontario Works Staff and to clients; supporting the delivery of social assistance in the local offices and for performing various administrative functions for Branch staff; responding to telephone and in-person general inquiries; completing basic reporting requirements and maintaining OW client files; performing data entry and changes in the Social Assistance databases; issuing one-time financial and employment related expenses as directed by Caseworkers; acting as custodian for the onsite safes and responsible for processing financial activities/transactions; and rotating between functions (e.g. scheduling, reception, clerical).

MAJOR RESPONSIBILITIES

Completes on-line and paper-based inquiries from third party sources in order to support client eligibility verification, as required.

Receives reviews and forwards assignment forms to internal partners and completes cancellations in social assistance databases as required.

Contact clients in an empathetic and client centred manner and in accordance with approved procedures and within prescribed timelines as mandated by regional and provincial policies; prepares and processes appointments, confirmation and follow-up letters as required.

Prepares statistical reports on specified data obtained from Social Assistance Database and other sources, as required.

Prepares and summarizes team, office, employment or general statistics and maintains records using proper tracking systems in appropriate files; inputs data using available technology; support client and vendor financial transactions and reporting, and maintains data records and files.

Prints and distributes computer output reports to the appropriate staff including maintaining and distributing the Payment and Overpayment Reports.

Screens, directs or takes messages of telephone calls from internal and external callers.

Supports customer service functions including reception duties.

Responds to inquiries and resolves concerns in an empathetic and client centred manner

Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

Successful completion of a Community College Diploma in Business, Business Administration, Public Admnistration or related field, or approved equivalent combination of education and experience.

Minimum two (2) years demonstrated experience in a human services environment working with the vulnerable population and experience with financial and accounting systems, data entry and providing administrative support.

Knowledge and understanding of supports required in servicing a vulnerable population.

Demonstrated experience providing high quality customer service skills to clients and participants in an expedient manner.

Demonstrated problem solving and decision making skills.

Demonstrated conflict resolution skills and techniques to resolve client issues and concerns.

Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

Computer literacy utilizing MS Office software applications.

Satisfactory Police Criminal Background Check.