Summary of Position
This position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position is also responsible for intake and will work as the court liaison. This position involves retrieving computer generated data to answer questions and updating those computer records. Must be able to respond to and assist customers face to face in a variety of situations.
Essential Job Requirements
High School Diploma or equivalent years of experience
Required Experience
Experience equivalent to required education, office experience preferred
Required Skills
Ability to work with the public in a courteous and professional manner; ability to work effectively with other staff; excellent organizational, interpersonal, written, and verbal skills; ability to perform comfortably in a fast-paced, deadline-oriented environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Basic to intermediate computer skills are required. Bilingual or multi-lingual skills are an additional benefit.
Overview: DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978....
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