Youth on the Move Inc Hiring for Data Entry Specialist (Scheduling) Job at Springfield, MA Full Time

Youth on the Move Inc. (Y.O.T.M.) is a fast-paced transportation company that specializes in picking up when you can’t! We are an ever-changing company that is looking to expand our holdings throughout New England and beyond. We are looking to add a professional scheduler to our team that is organized, dependable and hardworking. They will not only possess the skills listed below but will be able to work independently and help drive the business on a day-to-day basis.

Responsibilities:
 Proficiency in all forms of media and operating systems (Internet Explorer,
Google Chrome, Microsoft Office, Google Maps, Smart Phones, and Tablets).
 Route/Schedule Development and implementation
 Approve or deny new program-based trip requests and schedule changes from
customers
 Monitor demand response portals and accept trips accordingly
 Efficiently schedule/Assign drivers, monitors, and vehicles to daily routes
 Establish employee shifts and start times.
 Communicate with staff and upper management in a professional manner.
 Manage and monitor employee time off requests and assign coverage as needed
 Confirm weekly timekeeping reports are accurate.
 Enter data from trip requests into scheduling software with extreme attention to
detail.
 Collaborate with other Transportation Coordinators to ensure the schedules are
operating efficiently throughout each day.
 Handle daily changes to our route schedule through all forms of media; using
exceptional customer service.
 Handle any incoming complaints whether external or internal and route them to
the appropriate staff member.
 Assist with vehicle maintenance coordination and record-keeping
 General knowledge of transportation software and scheduling
 Develop an understanding of the day-to-day workings of the business to make appropriate placement of employees on routed schedules.
 Perform data entry functions to update customer records, produce route
assignments, and enter information accurately.
 Maintain a high quality of customer service while ensuring accuracy.
 Follow all Company policies and procedures.

 Must be flexible

Y.O.T.M. Inc. Transportation believes that each of our employees makes a significant
contribution to the success of the organization and our clients. Through an atmosphere of
teamwork and collaboration, we believe that our business can grow to new heights and
that with our employee’s help, they can grow with us.

Requirements
 Associates Degree
 1+ year of administrative experience in a fast-paced company
 Excellent communication skills and experience with complex computer programs
 The ability to work in a fast-paced environment
 Great Organizational Skills
 Excellent customer service
 2 years of scheduling, minimum
 2 years of dispatching preferred
 1 year of billing preferred
 Knowledge of computer systems(Microsoft suite)
 Valid and Active MA I.D

Spanish speaking preferred.

LICENSES, REGISTRATIONS, or CERTIFICATIONS:

• Criminal background check required for hire

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Schedule:

• 8 hour shift

Experience:

• Microsoft Excel: 3 years (Required)
• Data entry: 3 years (Required)

Work Location: One location