YOVU Hiring For Onboarding & Customer Experience Specialist at London, ON Full Time

Have you been researching careers? Do you have serious people skills?

YOVU Office phone is a premier business VoIP phone provider. For the last 10 years, we have been developing and growing our business through the hard work of our amazing staff. As we continue to grow we are looking for an energetic and organized Customer Onboarding Specialist.

In this role, you will be a member of our five-star service team and interact with our new and existing clients throughout Ontario and across Canada. You will be taking the lead in assisting new clients on getting set up and trained once they have signed up with our services. A well-trained client is a happy client! You will make sure that customers are set up for success once they sign up with us.

Responsibilities:

Act as the primary point of contact for new customers joining YOVU.

Communicate with customers through phone calls, emails, virtual meetings, and in-person through their tailored Onboarding experience.

Organize their onboarding journey. Create a dedicated plan and timeline for each client.

Connect with customers to confirm product and service details as they initiate the journey.

Provide an exceptional training experience via Web or sometimes in-person classroom sessions.

Manage client schedules and organize projects to meet deadlines.

Be an ambassador of YOVU while going onsite during clients’ Go-Live experience.

Go onsite to client locations as an ambassador of YOVU to assist during their Go-Live experience.

Manage phone number porting, by submitting paperwork in a timely manner.

Manage and maintain training and onboarding documentation.

Identify gaps in the experience that cause subpar customer satisfaction levels.

Collaborate with team members including Project Coordinators and Sales teams to create the best possible customer experiences.

Skills/Experience:

Be Insanely organized

Capable of managing multiple projects independently

+1 year of customer-facing experience

Captivate an audience of end-users and be comfortable with doing presentations

Track record for building and nurturing relationships with multiple stakeholders and customers

Thoughtful verbal and written communication through a variety of channels

Passion for technology and driving product improvements

Extras:

Ability to work in a very fast-paced, ever-changing environment

Be enthusiastic and have the ability to captivate and control a room

Strong communication skills, both written and verbal

Must be coachable, willing to learn, and grow

Confident and comfortable to share ideas and perspectives with management

Perks of YOVU:

Join the team at a time when you can help shape the future of the company

RRSP Matching

Benefits after three months of employment

Equipment provided to set up a successful remote working environment once fully ready for independent work

Engaging Team-building activities and company events

Lots of swag

Job Type: Full-time

Job Location:

London, ON