Yukon Government Looking for IT Service Desk Agent at Whitehorse, YT Full Time

This competition is to fill (1) casual full time position working 75 hours biweekly

Temporary Assignments (TAs) may be considered

Living in Yukon Thriving in Life

Our goal is to support all learners in developing the essential skills, knowledge and personal qualities that they need to thrive in life.

The Department of Education is looking for an energetic, dedicated, hard-working candidate to join our team in an IT Service Desk Agent role. If this sounds like you, or you are looking for a great opportunity to learn more about Information Technology, this is might be the job for you!

You will be working with a highly collaborative team of excellent people dedicated to a high level of client services. Working in the Information Technology Support Services branch, the IT Service Desk Agent is the first point of contact for incoming end user requests from various support communication channels. This position provides a wide range of responsibilities including service desk duties, advice and assists with technical support, assists with IT asset management and provides procurement plus financial services. In addition, this position may also provide other IT services in support of the information technology team.

Important application requirements

Please submit your resume clearly demonstrating how you meet each of the following qualifications. Emphasize how your work experiences and related duties align with the essential and asset qualifications listed below. Note that selection for further consideration is based solely on the information you provide in your resume.

For more information on how to prepare and submit your resume visit this resource page on Yukon.ca.

Essential Qualifications

Experience providing customer service in an office setting

Experience completing basic administrative tasks

Experience with finances or procurement including RFPs

Coursework in computer applications or related fields would be considered an asset

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

Desired Knowledge, Skills and Suitability

To best support the achievement of key strategic and business objectives, candidates may be assessed on:

Modeling Interpersonal Skills and Personal Responsibility

Taking Action and Achieving Results

Demonstrating Client Focus

Promoting Common Values and Ethics

Additional information

Conditions of Employment:
Security Clearance

Valid Class 5 Drivers licence

Job Requirements:
This position works onsite in an office environment

Contact details:
If you have any questions about this position, please contact: Tony Vivone, Director ITSS at [email protected]

If you have questions about our recruitment process, please contact: Rowan Hutchison, Human Resources at [email protected]

Eligibility List

12 months

Post Date

11 May 2022

Close Date

24 May 2022