Platform and Customer Support / Kawenga- Kāraho me Kiritaki
3 Queens Wharf, Wellington Central, Wellington 6011, New Zealand
Full-time
Company Description
We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose – to solve what matters for our customers and their moving world – and go about achieving this by setting clear goals and expectations and embracing diversity of thought.
At Z, Customer Experience is at the heart of everything we do – our strategy, capability development and investment decisions. We’re creating and continually developing products and digital channels our customers will love and that make their lives easier.
Job Description
We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose – to solve what matters for our customers and their moving world – and go about achieving this by setting clear goals and expectations and embracing diversity of thought.
At Z, Customer Experience is at the heart of everything we do – our strategy, capability development and investment decisions. We’re creating and continually developing products and digital channels our customers will love and that make their lives easier.
Here at Z we love our innovative digital products – Sharetank, Pay by Plate and all functions of our Z App. Due to growth within our team we are excited to welcome a Platform and Customer Support to the Z whānau to assist our customers with their Z and Caltex digital experiences.
This is a customer focused role providing mostly Tier 2 support and ensuring we deliver value to the app users. You will receive queries via our contact centre partner and provide email and phone support to solve problems and ensure a great experience. This role also includes the opportunity to report on trends and identify any repetitive drivers of friction and make positive changes.
If you are passionate about digitally enabled experiences, can juggle multiple requests, have strong problem-solving skills and can do it all while providing amazing service this could be a great role for you!
Click here to view the Position Description.
You will have the opportunity to
Qualifications
What you’ll bring to Z
And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.
Additional Information
What we can offer you
Why Z?
Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future – a transition that we’re passionate about.
Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations – backed by our strong company values, Stand Up Tū Kaha, Speak Out Tū Maia, Side by Side Tū Kotahi – have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed.
We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why, it’s our founding document and provides further insights in what it means to part of the Z whanau. If Z feels like a good match for your head and your heart, come join us for one heck of a journey!
Whakauru | Apply
Please include a cover letter in your application, telling us why you’re a great fit for Z.
Applications close: Sunday 24th July 2022
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
To be considered for this position you must have the legal right to live and work in New Zealand.
Location: 3 Queens Wharf,Wellington Central,Wellington 6011,New Zealand, Wellington City, Wellington
Job Type: Full-time
Company Description Waikato Milking Systems is one of the world’s leading designers and manufacturers of dairy systems and technology. Our...
Apply For This JobProvide School Administration support and the first point of contact for the School of Science Full-time permanent position Located at...
Apply For This JobIf you’re a Motueka local – or you don’t live too far afield – this could be your chance to...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Leader in travel retail On-going training and uniform Opportunity for career and personal growth Staff...
Apply For This JobAbout Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Company Description I heard you’re looking for the perfect summer job? Job Description As one...
Apply For This Job