The story of Zai
Zai is boldly transforming the future of financial services and powering our customers by making innovative financial services accessible to all.
The Zai brand focuses on mid-market and enterprise-level business customers in the world of integrated financial services, including payments, FX, fraud management, reconciliation and more.
Zai’s payment APIs are a core capability within its suite of embedded finance products and services, helping businesses manage multiple payment workflows and move funds.
Zai has over 150 employees, across APAC, Europe, the Middle-East, and the US. We are looking for skilled, motivated and passionate people who want to be part of the next generation of financial services.
Our Zai Culture values moving quickly, productivity and hard work and we achieve this through a sustainable work-hours environment which we strongly support through our People Leaders. We also focus on having fun across the Teams while we deliver great customer solutions.
To find out more about the 10-year history of Zai visit https://www.hellozai.com/
The Role
We are building a new support team, dedicated to creating an amazing customer experience. As the Client Support Engineer with an additional focus on Quality Assurance for new releases, you will be focused on delivering that amazing experience through technical support and analysing and reporting issues for any production releases.
You will enjoy communicating with our customers and helping them to solve technical issues. If you want to help create a customer-centric support team, which prides itself on being the best, then this is the role for you. Key responsibilities include being a key point of contact for our customers and internal teams, understanding their requirements and expectations, creating and contributing to product vision, defining, and delivering a product roadmap, and ultimately ensuring that products are commercially viable, usable, resilient, and scalable.
Key Responsibilities
Customer focus:
Quality Assurance focus:
New team structure
Required Skills/Experience
In return Zai are offering
Global market exposure in an agile flat organization where your ideas and contributions will have strong impacts on the company’s growth and success
A company culture with an innovative, inclusive collaborative mindset where you will learn something new every day, alongside amazing professionals
A fun, flexible and hybrid work environment
Competitive salary packages benefits while ensuring constant professional development with your line manager our LD programs
Our Equal Opportunity Employer Commitment
Zai are equal opportunity employers committed to creating a diverse environment for its workforce. All qualified applicants will receive consideration without bias to education, race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
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