Zendesk Hiring for Analyst, Rev Ops Job at Melbourne, Australia Full Time

At Zendesk we create software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 125,000 organisations in 150 countries use Zendesk products, serving more than a billion users all over the globe. Learn more at www.zendesk.com.

As a result of our growing Revenue Operations, we’re now seeking a motivated individual to join our experienced team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment and. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.

What you get to do every day:

The job responsibilities for this role will encompass the entire Quote-to-Cash process at Zendesk:

• Partner with sales to teach best practices and help prepare a variety of strategic deals for management review

• Act as a trusted advisor to guide sales reps through the deal flow process and review contracts to ensure it conforms to finance audit reviews and revenue recognition policies

• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions

• Participate in designing and implementing an evolving business process to support extreme revenue growth.

• Assist with the support and creation of non-standard service orders (contracts) for Sales

• Provide weekly updates on interactions with customers/internal stakeholders to Finance and Sales management.

• Under guidance of senior team members, work on ad-hoc projects & analysis (e.g. system testing for new SKU implementations, metrics analysis, etc.)

What you bring to the role:

Recent experience as a Billings/Operations/Salesops Analyst or similar would be a great asset to have behind your belt but not essential to be successful in this role. A successful candidate would be able to deal with ambiguity and change and have an inquisitive nature with a desire to understand and positively challenge and evolve processes.

• Experience working with, supporting, and advising Sales and other cross-functional teams

• Ability to work independently and meticulously. You hold yourself accountable to consistent, high-quality work combining your experience in a finance discipline and attention to detail with transaction processing.

• Ability to develop great working relationships with key internal stakeholders to help drive revenue growth.

• You’re able to plan, organise, and prioritise work – this role wears many hats!

• Experience with Zuora/Salesforce and/or Zendesk would be great.

Not your average tech company

Zendesk has all the stuff you’d expect from a tech company – competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to volunteer thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. Our team is dedicated to ensuring our workplace experience is top-notch and welcoming for all. This is a great opportunity to join an exciting, high-growth company at the ground level, whilst enjoying the ability to learn and grow alongside a highly hardworking, supportive Finance function.

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.