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SENIOR SOFTWARE ENGINEER – SANDBOX
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com (http://www.zendesk.com/).
Why join the Sandbox team at Zendesk?
Our team owns Sandbox, a feature of our flagship product Support that allows customers to build a test environment isolated from their production environment. Enterprise customers have been wanting more from our Sandboxes for a long time. In 2020 we launched Premium Sandboxes giving our customers a more production-like sandbox. We’ve learnt a lot since its launch and want to continue improving the underlying services’ reliability, performance and make it easier for other Zendesk teams to add sandbox support for their features. If you want exposure to many different codebases, languages and technologies, Sandbox will be able to provide all of this and more.
WHAT YOU GET TO DO EVERY DAY:
Help plan and develop our multi-product service.
Engage, collaborate and pair program with your team to achieve project goals.
Work closely with Product Owners, Designers, Security and Operations across all phases of the software lifecycle.
Continuously improve your own and your teammates’ technical ability via mentoring, PR reviews and feedback.
Successfully move code changes through development and QA stages to production.
Actively seek to improve our infrastructure, code and processes.
Write reliable, reusable and practical code for the high availability services that Zendesk provides.
WHAT YOU BRING TO THE ROLE:
As a seasoned Software Engineer with experience working on large-scale systems you’ll have a solid understanding of Python, Java or any other object-oriented programming languages which will allow you to get up to speed with our tech stack very quickly.
You’re comfortable jumping into unfamiliar codebases and languages.
We predominantly work in the back end, but you should be comfortable working with the front end occasionally.
Problem-solving is central to everything you enjoy about your profession. You can talk to product people, and can translate their goals into something that is technically achievable.
Good communication skills, both written and verbal – you’ll collaborate closely with our other product teams around the globe.
You love learning, applying your knowledge and mentoring others.
A good appreciation of application development and testing, refactoring and agile practices.
You write beautifully clean, efficient and maintainable code and are committed to maintaining and improving our high availability and performance standards.
You know your way around various datastores such as SQL, Redis, distributed streaming platforms like Kafka etc and have practical experience with Cloud services (we use AWS).
That said, if your experience looks a little different from what we’ve identified and you think you can bring a lot to our team, we’d love to learn more about you!
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
About Zendesk – Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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