Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.
Our team owns Sandbox, a feature of our flagship product Support that allows customers to create a test environment isolated from their production environment. Enterprise customers have been wanting more from our Sandboxes for a long time. We’re in the process of re-architecting this feature introducing the ability to view a history of configuration changes, compare these changes across production/sandbox environments and pushing changes from Sandboxes to production environments. If you want exposure to many different codebases, languages and technologies, Sandbox will be able to provide all of this and more.
Help plan and develop a new multi-product service.
Engage and collaborate with Engineers across our global offices to achieve project goals.
Work closely with Product Owners, Designers, Security, Operations and Test Engineers across all phases of the software lifecycle.
Continuously improve your own and your teammates’ technical ability via mentoring, PR reviews and feedback.
Successfully move code changes through development and QA stages to production.
Actively seek to improve our infrastructure, code and processes.
Write reliable, reusable and practical code for the high availability services that Zendesk provides.
As a seasoned Software Engineer with experience working on large-scale systems you’ll have a solid understanding of Python, Java or any other object-oriented programming languages which will allow you to get up to speed with our tech stack very quickly.
You’re comfortable jumping into unfamiliar codebases and languages.
We predominantly work in the back end, but you should be comfortable working with the front end occasionally.
Problem-solving is central to everything you enjoy about your profession. You can talk to product people, and can translate their goals into something that is technically achievable.
Enjoy close cross-collaboration with product teams around the globe.
You love learning, applying your knowledge and mentoring others.
A good appreciation of application development and testing, refactoring and agile practices.
You write beautifully clean, efficient and maintainable code and are committed to maintaining and improving our high availability and performance standards.
You know your way around various datastores such as SQL, Redis, distributed streaming platforms like Kafka etc and have practical experience with Cloud services (we use AWS).
That said, if your experience looks a little different from what we’ve identified and you think you can bring a lot to our team, we’d love to learn more about you!
You’ll receive a competitive salary package as well as stock, bonus, phone allowance, health insurance and other perks.
We are a digital first company, and we work in a remote/hybrid fashion where flexible hours are the norm. We emphasise balance and ensure that employee mental well-being is always top of mind. We’re also very big on collaboration and regularly pair with global teams on key projects. Ongoing staff development is also essential to Zendesk so expect to be invited to virtual lunch and learns, hackathons and lab days to experiment with new ideas and concepts. In addition, we have a strong focus on Corporate Social Responsibility so you’ll also be encouraged to take part in a range of company-sponsored volunteer initiatives.
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About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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