Zendesk Hiring for Software Engineer- Front end Job at New South Wales, Australia Full Time

Job Summary

At Zendesk, we’re always striving to break new ground with customer service software. We’re currently looking for a Software Engineer to work with the Customer Activity team in Melbourne. This role will be focused on the Customer Timeline which enables customers to deliver personalised support with the aid of a visual timeline that includes every interaction their customer has had with the business. We’re currently focused on improving the usability and adoption of our current offering along with introducing filtering, segmentation, threading of events and ingesting additional data from different sources.

What you get to do every day:

• Write clean and maintainable code to support the team’s delivery commitments

• Collaborate with team members and Tech leads to design complete solutions

• Break complex features into granular pieces of work

• Prioritise and estimate work balancing feature delivery with the creation of tech debt

• Actively participate in pairing sessions and code reviews

• Work closely with Design and Product on building new capabilities

• Work with Product Managers to help address customer issues as needed

• Provide BAU support for our services in Production

• Actively look for ways to improve the observability, performance and security of our services

What you bring to the role:

• Fluency in React and Typescript/Javascript

• Experience working with distributed systems

• Problem solver with the ability to think on your feet

• A passion for software development and delivery

• A collaborative and can-do attitude

• A burning desire to learn and grow

• Ability to work with uncertainty

• Flexibility to pivot with changing priorities

What our tech stack looks like:

• Our code is written in Golang and React.

• Our services communicate via REST APIs, Kafka and GraphQL

• Our platform handles 50% of all incoming traffic to Zendesk.

• Our servers live in AWS

• Our services are deployed to Kubernetes using Docker

• Our data is stored in Dynamodb, Redis, Aurora MySQL and S3.

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

About Zendesk – Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.