At Zendesk, we create software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 125,000 organisations in 150 countries use Zendesk products, serving more than a billion users all over the globe.
You’ll be part of a hard-working team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our market-leading core SaaS product. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems. our products commonly incorporate the latest technologies and features to provide the innovative solutions to our customers.
We enjoy working with Engineers who possess a strong growth-mindset, are enthusiastic at problem solving and are able to demonstrate leadership qualities.
Leading the development and maintenance of our Salesforce Integration.
You’ll be developing on the Zendesk platform, the Zendesk Apps framework, and various other Zendesk core technologies to help our customers connect to other leading SaaS platforms.
Write reliable, reusable and scalable code that you’re proud of! Actively lead team discussions about the best way to implement and review each other’s code.
Proactively find opportunities to improve code, modernize legacy capability and continuously strengthen reliability and visibility of our products.
Work closely with Group Tech Leads, Product Managers and other engineering teams to build exciting products our users love.
Mentor other team members and help grow the technical capability and the culture of the scrum team, aligned to Zendesk values.
What You Bring To The Role
Experience in a backend language such as Go or Ruby.
Experience in frontend development using: JavaScript, Typescript with React.
Experience working on cloud platforms (AWS preferred), including Kubernetes would be a definite added advantage.
Experience with Salesforce and the Salesforce developer platform is desirable.
The ability to dive in and debug complex problems in the code.
Good communication skills, both written and verbal, as you’ll be collaborating closely with our teams in Melbourne and other offices. We work flexibly and asynchronously; so please don’t be concerned with having to match various time zones.
Strong ownership of your work, with demonstrated ability to drive projects and features from inception through to completion.
Ability to influence without authority, inspire and mentor others.
About Zendesk – Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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