Zendesk
At Zendesk we create software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 170,000 organisations in 150 countries use Zendesk products, serving more than a billion users all over the globe. Learn more at www.zendesk.com.
As a result of our growing operations in the APAC region, we’re now seeking a Software Engineer to join our Strategic Integrations team in Melbourne.
You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our market-leading core SaaS product. Partnered with other SaaS providers and cloud vendors. Our products commonly incorporate the latest technologies and features to provide the cutting edge solutions to our customers. We enjoy working with Engineers who possess a strong growth-mindset, are enthusiastic at problem solving and are able to demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.
- Our backend is written in Go, Ruby and a little PHP.
- Our frontend is written in JavaScript, Typescript with React.
- Our compute runs mostly on Kubernetes
- Our data is stored in AWS Aurora, S3 and streamed through Kafka
- Our team manages all of this using CloudFormation.
- You’ll get the chance to work on the Zendesk platform, the Zendesk Apps framework, various Zendesk core technologies and a series of popular SaaS platforms.
- Working as a member of a Scrum team, you will collaborate with other Engineers and a Product Manager to deliver frequent releases that meet the high-quality standards Zendesk upholds.
- Contribute to discussions and decision-making on technical design and standards.
- Mentor other team members and advocate for engineering best practices.
- Experience in a backend language such as Go or Ruby.
- Experience in frontend development using: JavaScript, Typescript with React is desirable.
- Experience designing, leading and implementing customer facing software projects.
- Experience in analyzing and refactoring existing software systems.
- Takes ownership of complex problems and collaborates broadly to develop solutions
- Great communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.
- Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
- Ability to influence without authority, inspire and mentor others.
- Use best practices at every stage of the development cycle, peer code review and deployment.
You’ll receive a competitive salary package and stock, plus perks like 4 months gender-neutral parental leave, corporate hospital cover, and flexible working hours. In fact, in the last year, a lot has changed for us (like everyone) and we are a lot more flexible in where we work so applicants all across Australia are welcome to apply.
Within Engineering, we’re passionate about pushing the boundaries of technology to build a beautiful product. We’re also keen on ongoing learning so you’ll develop your skills through pair programming, lunch and learns, hackathons, lab days (to experiment with new insights) and an annual training allowance too! In addition, you’ll be invited to take part in company-sponsored volunteer initiatives.
About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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