Zendesk Hiring for Staff Engineer – Developer Ecosystem Job at Remote, Australia Full Time

Zendesk’s people have one goal in mind – to make customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously interesting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

The Apps Framework team is part of the Zendesk Platform group, being responsible for the development and success of the Zendesk Apps system. With over 60,000 customers and 400 developers actively using and building with our product, our goal is to enable Zendesk products to be easily customised, integrated, and extended by third-party developers. We are now looking for a Staff Software Engineer to join our team in Melbourne. The role will be focused on driving feature delivery for our products, while actively ensuring the stability and scalability of our systems to support a rapidly growing customer base.

Staff Engineer is our name for the band above Senior. As a Staff engineer, you will have the opportunity to participate in a cross functional team collaborating with product, design, and engineering teams around the world.

What you get to do everyday:

• Work with a team of intelligent, passionate, and humble engineers who own their products and share a vision for what they build

• Support and grow a sophisticated platform which developers build their businesses upon

• Work across a broad range of technologies from Nginx, Go, Ruby, AWS cloud services, to Javascript, TypeScript, React

• Be a prominent contributor to the technical vision and future architecture of Zendesk Apps

• Collaborate with teams across global Zendesk offices on challenging projects

• Champion observability and stability, analyse performance metrics and lead data-driven optimisations

• Mentor other members of the team and advocate for engineering best practices

• Proactively seek to improve our infrastructure, code, and processes

What you bring to the role:

• A seasoned full-stack engineer with a track record of delivering large-scale, high quality, high availability, and resilient systems

• Extensive knowledge and hands-on skills with back-end development and infrastructure. Fluent in one or more programming languages such as Go, Java, Scala or similar.

• Comfortable working with Linux commands, containers (Docker & Kubernetes), logging and monitoring, CI/CD tools

• Experience with Javascript and front-end frameworks such as React, Vue, Ember, or similar, is good to have

• Ability to understand and present complex concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively.

• Great collaboration and communication skills. Passionate about influencing, inspiring and mentoring others.

• Passionate about elegant, performant, and maintainable code. A learning mindset and a desire to improve.

We are committed to building an inclusive culture and creating an environment where people can balance successful careers with personal commitments. If your experience looks a bit different from what we have described and you think you can succeed in this role we’d love to learn more about you!

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.