Zendesk Hiring for Staff Software Engineer Job at Melbourne, Australia Full Time

Our team is part of the Foundation engineering organisation. Our mission is to build and scale data compliance systems at Zendesk – systems that are driving data deletion and data movement across the Zendesk ecosystem. We sit within the Foundation Storage group and partner closely with the Event Streaming team.

• Crafting the next generation of the workflow orchestration systems that powers moving customer data and other business workflows

• Building mover services for MySQL, DynamoDB, Kafka, and S3 that handle data transfer between regions for our services

• Evolving our deployment capabilities to safely deploy and test our systems in production with smoke & soak testing, error rate monitoring, and automated rollbacks

These projects require the coordination and participation of many teams so effective technical communication; via documentation, pairing, and meetings, is crucial to our success.

We are a small team trying to answer big questions: What is the right distributed transaction pattern for our use cases? How do we safely move terabytes of data across the world, without any downtime and without putting too much load on the entire system? If you’re intrigued and motivated by this problem space, we encourage you to apply!

• We will welcome and consider your recommendations for how to improve our code, architecture, documentation, and team processes

• We make decisions openly

• We foster a culture of belonging and inclusion

• We will ensure there is a meaningful link to your contributions and the objectives of the company

• We will help build your people network internally

• Ship reliable code and document it well

• Contribute to our product and technical roadmaps

• Communicate clearly and with empathy

• Be responsible for the team’s services – you believe in taking ownership of infrastructure, design, development, testing, deployment, and are capable of debugging operational issues

• Proficiency in either Ruby or Go

• Familiarity with functional programming languages or paradigms (or an appetite to learn)

• Ability to work through unfamiliar code and technologies

• Experience with event-driven, distributed architecture using Kafka or SNS/SQS

• Familiarity with at least one modern web framework (e.g. Rails)

• Familiarity with at least one background job queuing systems (e.g. Resque)

We’re keen on ongoing learning so you’ll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new insights, and a yearly training allowance too! In addition, expect to be invited, and encouraged, to take part in company-sponsored volunteer initiatives.

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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