Zendesk Looking for Workplace Experience Specialist at Ciudad de México, México Full Time

Who we’re looking for:

Zendesk is looking for a professional and accountable Workplace Experience Specialist to join our Workplace Experience Team in our Mexico City office. We’re the department that keeps the day-to-day life running smoothly for Zendesk’s employees, and we have a lot of fun along the way!

As a member of the Workplace Experience team, you’ll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy (and sometimes hectic!) office environment. Above all, you lead with ‘yes’ and love helping others. Until you’ve solved a problem, you’re not satisfied.

What You’ll Be Doing

• Provides coordination and support for delivery of Workplace Services
• Liaise with vendors, building managers and landlords as needed
• Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues
• Maintain and coordinate the cleanliness and safety of assigned buildings and areas, kitchens, equipment, etc. and perform daily rounds of the building, reporting and escalating issues to your lead and team members as appropriate
• Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request

What You Bring To The Role

• Ability to comprehend and interpret instructions, short correspondence and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors. Ability to effectively present information to an internal department and/or large groups of employees
• Comfortable meeting and engaging with new people with a warm and engaging demeanor, ability to assess circumstances, empathize and offer help
• Utilize a high level of attention to detail as well as strong interpersonal skills
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise

Basic Qualifications

• Requires basic knowledge of financial terms and principles, with an ability to calculate simple figures such as percentages
• Ability to understand and carry out general instructions in standard situations and to solve problems in standard situations, requires basic analytical skills
• Intermediate skills with Google Suite. Comfortable with and embracing of new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, communications and handheld mobile technologies and applications
• Strong problem solving skills, highly adaptable and flexible, ability to work independently with little supervision
• Strong written and verbal skills in English and Spanish

Where We Work

This role will be onsite at our Mexico City office.

About Zendesk – Champions Of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.