Zenernet Hiring for Project Coordinator – SOLAR ENERGY at Remote Full Time

Zenenet is growing and adding a PROJECT COORDINATOR experienced in RESIDENTIAL SOLAR to our team.

The selected candidates will have solar industry experience and is experienced in pro-active residential homeowner customer relations.

This is a 100% work from home virtual role.

The Project Coordinator is a key member of the business operations team managing and supporting the customer relationship from sales close to installation. The role combines aspects of:

Administration

Project Coordination

Customer Service

A successful candidate possesses empathetic care for customers, aptitude and an ability to communicate, educate, and share information effectively.

This is a remote/work from home opportunity responsible for supporting customers nationwide.

Responsibilities:
– Initiate and maintain proactive communication with customers from sales close to installation

– Responsible for communication and documentation regarding status of projects.

– Facilitates follow up calls and meetings in accordance with our standard Zenernet guidelines.

– Performs documentation of client profile information in SalesForce, and Buildertrend

– Documents correspondence with clients and related activities

– Assists with documenting new feature and functions relating to system enhancements or modifications.

– Assists with overseeing and management of tasks related to project process including interconnection application submission, tracking, updates and rebates

– Assists with management of homeowner portal and follow up with clients relating to project updates

– Assists with basic troubleshooting, documentation and testing of customer portal, reports and views.

– Assists with customer account setup and verification

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Credentials:
– Education: High School diploma with 1 – 4 years or equivalent experience.

– Technology: Google Products, Window operation systems, Salesforce CRM, office equipment

Preferred Skills:
– Work independently as well as in a collaborative environment.

– Customer service oriented

– Communication skills – written, verbal and presentation

– Planning, calendaring and organizing

– Prioritizing – Problem assessment and solving

– Information gathering and monitoring

– Attention to detail and accuracy

– Flexibility and adaptability

– Computer skills and knowledge of relevant software

– Knowledge of operation of standard office equipment

– Knowledge of clerical and administrative systems such as Google and SalesForce

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