The selected candidates will have solar industry experience and is experienced in pro-active residential homeowner customer relations.
This is a 100% work from home virtual role.
The Project Coordinator is a key member of the business operations team managing and supporting the customer relationship from sales close to installation. The role combines aspects of:
Administration
Project Coordination
Customer Service
A successful candidate possesses empathetic care for customers, aptitude and an ability to communicate, educate, and share information effectively.
This is a remote/work from home opportunity responsible for supporting customers nationwide.
Responsibilities:
– Initiate and maintain proactive communication with customers from sales close to installation
– Responsible for communication and documentation regarding status of projects.
– Facilitates follow up calls and meetings in accordance with our standard Zenernet guidelines.
– Performs documentation of client profile information in SalesForce, and Buildertrend
– Documents correspondence with clients and related activities
– Assists with documenting new feature and functions relating to system enhancements or modifications.
– Assists with overseeing and management of tasks related to project process including interconnection application submission, tracking, updates and rebates
– Assists with management of homeowner portal and follow up with clients relating to project updates
– Assists with basic troubleshooting, documentation and testing of customer portal, reports and views.
– Assists with customer account setup and verification
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Credentials:
– Education: High School diploma with 1 – 4 years or equivalent experience.
– Technology: Google Products, Window operation systems, Salesforce CRM, office equipment
Preferred Skills:
– Work independently as well as in a collaborative environment.
– Customer service oriented
– Communication skills – written, verbal and presentation
– Planning, calendaring and organizing
– Prioritizing – Problem assessment and solving
– Information gathering and monitoring
– Attention to detail and accuracy
– Flexibility and adaptability
– Computer skills and knowledge of relevant software
– Knowledge of operation of standard office equipment
– Knowledge of clerical and administrative systems such as Google and SalesForce
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