Ziegler Cat has an opening for a full-time Service Coordinator to help provide administrative support for the service team. We are looking for a dedicated employee with mechanical aptitude, excellent organizational, customer service, and communication skills to help support our growth. The Service Coordinator is responsible for providing administrative support for service operations personnel. They also manage the majority of related work order and clerical responsibilities involved in service repair operations.Responsibilities:Answers phones and assists with walk-in customersInitiates and opens all shop work orders with proper segmentationCloses the majority of shop work orders, as necessaryMaintains and codes work orders as necessary for proper billingMonitors all work orders from open to close/invoiceReviews all work orders daily to assure that status is currentReviews and approves daily labor hoursAssists with work order maintenanceHandles COD collectionsMaintains any needed paperwork pertaining to work ordersFiles work orders – including sending documents to be scanned into archive systemEnsures that work orders and requisitions are coded properlyObtains necessary purchase order information from customers to invoice work ordersMaintains file on purchase orders and canceled purchase ordersAssists in parts warehouse as necessarySchedules and maintains records on safety training, vehicle inspections, etc.Enters SIMS (part causing failure information)Manages outside purchases (Code purchase orders, charge out to work orders, etc)Monitors reports for managers on: Last date of labor on work orders, PIP/PSP campaigns, work order labor, etc.Works in a cooperative manner with coworkers and superiorsQualifications:High School Diploma or GED; 2 year degree preferredPositive attitude and desire to work as a team player to support the service departmentPersonal Attributes: Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, TeamworkExcellent customer service skillsStrong computer skills, including Microsoft Office SuiteMechanical aptitude; experience in heavy equipment, agriculture, or automotive a plusMinimum Physical Requirements:Standing, walking, sitting, using hands, talking, hearingWorking Conditions may be indoor and/or outdoor. Noise level may be moderate at times.This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.For more information about your equal employment opportunity rights and protections, click here and here.For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.For information about Pay Transparency NondiscriminationZiegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
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