ZIPPY Hiring for Customer Success Manager at Remote Full Time

About Zippy:

• Zippy provides fast, simple home loans & insurance to manufactured home buyers located in communities throughout the United States
• We’re digitally native and located at zippymh.com!
• We’ve built our culture on a fanatical focus on improving consumers financial outcomes through great technology
• We are a well-funded startup backed by institutional investors with competitive pay, incentive stock options, and excellent benefits
• We are a location-flexible, remote-first organization with HQ in Dallas, TX
• Our team members live throughout the country in Austin, Phoenix, Knoxville, Houston, Omaha, San Antonio and more!

Job Description:

As a Community Success Lead, you will directly drive Zippy’s success with community partners and operations. You will play a key role in building and sustaining community relationships while driving the adoption and consistent use of Zippy within the community’s organization and ensuring that they get the full benefits of using our platform.

• Become a trusted community advisor and maintain strong relationships with sales staff, community managers, and corporate employees involved in the loan process
• Own the loan process at Zippy – act as the liaison between Zippy’s internal sales and operations & the community’s sales and operators teams
• Train community partners on how to work with Zippy and utilize Zippy’s technology
• Provide support via phone, email, and text with your clients
• Work closely with the Community Guides (focused on increasing application count) to grow loan production with your community partners

Desired Mentality:

• Team player that is self-motivated, creative, and solutions-focused
• Desire to work in an innovative, fast-paced & committed environment
• Communicative and open to feedback, and willing to give feedback to others
• Outgoing, energetic and extroverted
• Detail and task-oriented
• Creative thinking, finding ways to move forward (loans, processes, etc)
• Trainer mindset with the ability to coach new community partners
• Tech savvy and quick learner
• Team player and driven to succeed

Qualifications:

• BA/BS Degree
• 3+ years of experience in a customer success role or similar client service or sales roles
• Working knowledge of mortgage and/or manufactured housing industry
• Proven track record of completing tasks with a high sense of urgency
• Comfortable working in a fast-paced startup environment
• Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with Zippy partners or help an impatient user who is learning about Zippy for the first time
• Willingness to maintain and ensure a high level of integrity
• Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in ambiguous situations
• Excellent written and verbal communication skills
• Comfort learning new technologies – Zippy uses Salesforce, Outlook, Asana, and our proprietary custom-built software

Compensation & Benefits:

• Salaried W-2 employee
• Quarterly cash incentives based on company and individual performance
• Incentive stock options (Equity) in Zippy
• Excellent health, vision, and dental benefits
• Strong potential for growth in role and compensation

Join Our Team!

By building the first digitally native loan origination platform for manufactured home loans, you will be responsible for:

• Delivering the value of tech transparency to an inefficient but growing market
• Improving the lives of over 22 million Americans who live in manufactured homes today
• Expanding access to new homeownership at a time of intense housing insecurity

Job Type: Full-time

Pay: $75,000.00 – $95,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Fintech or SaaS or Lending industries: 2 years (Required)

Work Location: Remote