Zoom

What We are Looking For

We’re looking for a Sales Operations Manager, Process & Systems to join our global, diverse GTM Process and Systems team. This cross-functional role works on a team that partners with our Sales, Marketing and IT organizations in developing new experiences and processes (combination of business process and technical work). You will own specific tools and corresponding parts of the GTM process. This role is a combination of hands-on experiences, strategic process development. You will report into our Manager of GTM Acceleration.

What You Will Do

Develop and execute strategy for tools and data used for prospecting and building pipeline
Function as Subject Matter Expert for tools and data from those tools (Outreach, LinkedIn Sales Navigator, ZoomInfo, Leadspace, Leandata, etc)
Provide prompt and complete resolution to technical challenges and business issues related to the sales tools portfolio
Work directly with field sales, sales leaders and other team members to capture feedback for technology improvements and to drive adoption
Partner with Sales Enablement to develop training to help peers, partners and users become more effective in their use of the tools
Develop and maintain documentation on tools and best practices
Manage licenses and tool maintenance, upgrades, and security reviews
Improve operational efficiencies through a combination of process, technology, and automation to drive sales productivity and insight
Drive behaviors to maintain data integrity to ensure accurate insights, positively impacting sales leadership’s ability to adjust strategy and tactics
Measure tool effectiveness and use data and success metrics to guide tech stack roadmap, strategy, and optimization tactics
Champion our Sales Team and work closely with cross-functional teams, including but not limited to Marketing, Sales Operations, and IT, in driving scalability and efficiency into our sales processes
Actively participate in roadmap identification and prioritization with Business and IT partners
Actively participate in evaluations, testing and training of all technologies serving our Sales teams

Skills and Experience You Should Have

5+ years of relevant work experience solving technical business problems
Direct experience in managing and driving value from sales technologies (ZoomInfo, Outreach, Chorus, Linkedin Sales Navigator, Leandata, etc)
Direct experience in managing vendor relationships
Understanding of core SaaS B2B technology business Sales and Marketing processes (lead management, outbound prospecting)
Direct experience with managing person & account enrichment data and account hierarchy
Proactive and passionate independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations
Must possess business acumen, strong analytical, troubleshooting, problem-solving, and project management skill
Experience working and communicating with senior executives to solve complex business problems
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Works effectively in an unstructured environment requiring new perspectives and creative approaches.
Governs themselves with unquestionable ethics
Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
Browse Awards and Employee Reviews on Comparably
Visit our Blog (https://blog.zoom.us/category/company-news/)
Zoom with us!
Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We’re also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We’re proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.