Alberta Children’s Hospital is looking for Screeners to be the first point of contact at our Emergency Department and Main Entrances to support the continued prevention against the spread of COVID-19. As a Door Screener, you will have the opportunity to use your exceptional people skills to communicate with and screen patients, family support person(s) and visitors regarding their general feeling of health or illness. You will also communicate and re-enforce visitor restriction policies at the hospital. This will ensure our hospitals and sites stay safe and healthy for our clients and staff. In addition to screening patients with questions regarding their health, you will convey the message around proper hand hygiene and mask wearing. You will ensure entrants perform proper hand hygiene with alcohol based hand rub prior to entering the main building. This position will be required to assist with mask wearing and educating on donning and doffing of masks and you will be expected to articulate expectations to all persons entering the site and answer questions regarding screening to make certain the COVID-19 Essential Visitor and Designated Family/Support guidelines are followed. You will interact directly with patients, families and caregivers and will be required to demonstrate compassion and patience in a fast paced and, at times, stressful environment. You will demonstrate strong communication, professionalism and customer service skills; be self-directed; demonstrate time management, conflict resolution, and decision-making skills and foster collaboration with members of the interdisciplinary team. This position may pose a risk for contact with blood and/or other body fluids. You will be required to wear personal protective equipment (PPE) for the entirety of your shift (up to 8 hours) which includes: facemask and goggles.
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Minimum 1 year experience working with the public in a customer service or support role involving daily contact with clients in the last 1 to 3 years. Strong communication skills using verbal and/or written formats.
Experience working with patients and families in a clinic or hospital setting in the last year is strongly preferred. Knowledge of Personal Protective Equipment (PPE).
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