HomeServe USA Hiring For Office Manager at Mesa, AZ, United States , United States Full Time

Job Description

HomeServe, a 2021 certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the first place people turn to for home repairs. With more than 1,800 employees in the US, our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe is part of a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan. Come see why you should work for HomeServe!Responsibilities: The Office Manager manages and provides leadership for all activities, process and personnel relating to the service and dispatch departments.

• Provide leadership and direction for the service and dispatch functions.
• Oversee the preparation and analyze daily and monthly reports pertaining to the company’s service and dispatch activities.
• Recommend and implement changes to the service and dispatch processes and procedures of the business to improve operational performance.
• Oversee the monitoring and routing of service work, ensuring that systems are operational and are being effectively utilized in the assignment and routing of work.
• Effectively deal with customer service issues and escalated customer complaints.
• Handle all communication, billing, and payments with commercial clients.
• Review and edit all commercial contracts and invoices before submitting to vendor.
• Ensure the effective training and development of staff.
• Review and resolve issues affecting customer/Company objectives.
• Identify training needs and coordinate implementation of training programs.
• Design, create and manage Company social media presence. Attend Company community events
• Managing communication emails, newsletters and promotions to customer and potential customers.

Job Requirements:

• A minimum of five years’ experience or supervising Service and/or Dispatch functions required. An understanding of HVAC is preferred.
• Bachelor’s degree in a technical or business field. Significant relevant experience may be substituted for the educational requirement.
• Experience with Service Titan a plus
• Management and / or supervisory experience is preferred.
• Excellent written and verbal communication skills are required.

In Return We Offer:

• Major medical plan options
• Competitive Pay
• Advancement opportunities
• Paid Time Off

HomeServe USA is an Equal Opportunity Employer.Job Type: Full-timeBenefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location:

• One location

Work Remotely:

• No