1840 & Company Looking for Client Operations Specialist at Ciudad de México, México Full Time

Employment Type: Full Time

Location: Mexico (Remote)

Compensation: $6.00 / hour

Description

Established in 2017, our client offers an end-to-end solution to maximize real estate listings on the market and build real estate brands.

We are seeking a talented a Client Operations Specialist to join their team. As a Client Operations Specialist you will be responsible for coordinating deliverables and addressing internal and external inquiries to ensure that projects are moved to completion. You will facilitate internal and external communications, assign tasks for efficient content delivery, and support with creating guides and standard operating procedures to improve organizational efficiency. Client Operations specialists also assist in the phases of the project lifecycle to ensure successful completion and client satisfaction.

Responsibilities

• Oversee marketing content deliverables and implement quality assurance reviews.
• Address customer questions and general inquiries via email and phone calls and other communications platforms.
• Supports the Account Management team in the client journey and project lifecycle with scheduling and basic invoicing requests.
• Resolves client and team issues & escalations.
• Company website chat bot support
• Participates in lead generation.
• Facilitate client onboarding process by creating external resources and guides.
• Manage and provide consultation for print and design assets.
• Analysis feedback data and identifies customer service trends.
• Identify system improvements and create internal documentation such as standard operating procedures and quick reference guides.
• Pilot new software and support in providing guidelines for implementation.
• Support in training new team members and creating training documents.

Requirements

• 1-2 years of experience in Business Administration, Operations, or related discipline.
• High school diploma or equivalent required.
• Undergraduate degree in Business Administration, Communications, Marketing, or a related discipline preferred. Equivalent work experience will be considered
• Working hours: 8:00 am to 5:00 pm PST or 7:00 am to 6:00 pm PST on a 4 day work week schedule, if preferred.
• Excellent customer service, communication, and organizational skills.
• Proven analytical, problem-solving, and decision-making skills.
• Strong writing abilities, technical skills, and design acumen.
• Exceptional time management skills with the ability to prioritize and meet deadlines.
• Ability to work well in a high-paced environment.
• Familiarity with quantitative and qualitative data collection.
• Aptitude for systems adoption with the ability to pick up new technologies quickly.
• Proficient with Google Workspace and word processing software.
• Experience with photography, and Adobe Creative Suite. Copywriting is a plus.
• Must have a laptop or desktop which meets the minimum qualifications:
• Processor:
• Core i5 or higher
• RAM – 8GB or higher
• Bandwidth Requirements Minimum:
• Download Speed: at least 6 Mbps
• Upload Speed: at least 6 Mbps
• PC or Mac is fine
• A quiet, private place in your home where you can work without background.

Benefits

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance