3M Hiring for Customer Issue Resolution Analyst, US Remote at St. Paul, Minnesota Full Time

Job Description:

Customer Issue Resolution Analyst

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role

As a Customer Issue Resolution (CIR) Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leads End-to-End CIR Management and analysis for customers in one of 3M’s Business Groups for the U.S. Customer Operations. This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.

• Supports our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, and written communication.

• Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization’s continuous improvement culture.

• Applies analytical skills to interpret trends and company’s data generated reporting systems/applications/databases and through extensive usage of Microsoft Excel, Power BI, PeopleSoft, SCPA, and other systems.

• Leads projects, which are generally short-term, with specific results expected, and occasionally broadly-defined results. Ensures project objectives and deadlines are met

• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution

• Two (2) combined years of customer service, finance, supply chain, or sales experience in a private, public, government, or military environment

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree or higher from an accredited institution in Business administration, Finance, Accounting or Economics (completed and verified prior to start) from an accredited institution, with three (3) to six (6) years of job experience including Customer facing experiences.

• Experience with 3M customer service processes and systems, including SAP, Salesforce, APLUS, CITRIX, Customer Service Management System (CSMS).

• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles

• Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting

• Demonstrate strong leadership, organizational and interpersonal communication skills.

• Demonstrate strong initiative with process improvement activities and ability to influence change management activities

• Experience leading Lean Sigma Green Belt projects, cross-functional teams, or equivalent

• Self-motivated achiever, team player and flexible

Location: Open to remote locations within the continental US

Travel: May include up to 10% domestic/international]

Relocation Assistance: Is Not Authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M’s creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.