60 Decibels Hiring for Research Assistant at Remote Full Time

60 Decibels Research Assistant Job
Description

About 60 Decibels:
60 Decibels (60dB) is a global, tech-enabled impact measurement
company that brings speed and repeatability to social impact
measurement and customer insights. We provide genuine
benchmarks of impact performance, enabling organizations to
understand impact relative to peers and set performance targets.
Learn more on our website: https://60decibels.com/

We collect this data through phone surveys conducted by our global
research network: more than 900+ research Assistants across 75+
countries.

About the role:
Our Research Assistants are responsible for conducting phone
surveys with customers and/or beneficiaries of our client’s products
and services and entering this data into 60 Decibels’ remote
platform. 60dB Research Assistants work in close partnership with
our Project Teams to ensure we deliver high quality customer
insights, all while making sure to abide by all data integrity and
governance protocols

The 60dB Research Assistant (RA) position is a great opportunity
for anyone interested in the application of remote survey practices
or looking for a project-based, remote role.

Responsibilities:
You will:

• Participate in project onboarding calls with the 60dB team

to acquire an understanding of specific project contexts
before reaching out to respondents

• Conduct phone surveys with customers and beneficiaries,

ensuring that you are interviewing the correct respondents
as listed on your contact sheets

• Enter the data received from phone surveys into the 60dB

platform (in English) accurately, completely, consistently,
and reliably – this data must be entered in the exact way
that the respondent says it, not paraphrased or
summarized

• Proactively communicate project progress updates and

raise any queries or concerns with the 60dB team

• Review quality check feedback that is reviewed by project

teams twice a week and correct or resolve it within your
project team’s agreed timeline, and provide status updates
to project team

• Ensure data privacy and integrity – adhere to 60dB

procedures and avoid data falsification or recording
inexistent/inaccurate data.

website > www.60decibels.com / email > [email protected]

Requirements:
Strong organization and communication skills – proactively

correspond with the 60 Decibels project teams via email
and Slack.

• Strong relationship building skills – you will be required to

build trust with survey respondents when conducting
phone surveys

• Strong English communication skills; verbally and in writing
• all communication with the 60dB team is in English. Other

language requirements of the projects vary per country

• Access to a laptop or computer, a stable phone, an internet

connection, and somewhere quiet to work

• Prior research, customer service and/or call center

experience is preferred

• Prior social sector experience is a huge bonus

Recruitment Process:
Please submit your application using this webform. It

should take you around 15 minutes to submit your
application.

• Shortlisted candidates are asked to complete a 4-hour

training course to become a certified 60 Decibels
Research Assistant. This process is mandatory and
candidates are expected to complete the training within 5
days of receiving the training prompt email.

• After completing the training, candidates are asked to fill in

a Research Assistant Intake Form and are then onboarded
onto projects and 60 Decibels tools. Additional details such
as payrates are also provided during this stage.

Note: We review applications on a rolling basis. We try our
best to respond to all applications but please be patient as
we receive large numbers of applications. Please note that
if we do not have an upcoming project in your country, it
will take some time for us to respond to your application

Additional Information:
If you are selected to be added to our 60 Decibels

Research Assistant Community, you will be eligible for
short-term contracts based on 60 Decibels’ project
pipeline, reliant on your availability.

• Contracts are typically 4 weeks and intermittent throughout

the year.

• Depending on the specific project, payment for this

position is based on hours of work or interviews completed

• all tasks will be appropriately compensated.

• Location: This is a remote position, and we accept

applications from all over the world – please be sure to
indicate the country where you are based and list all the
languages you are able to communicate in.

website > www.60decibels.com / email > [email protected]