Job Description
Want to be a Superhero?
We have an IMMEDIATE opening for an experienced dispatcher in this work from home position.
Be a AAA Washington Dispatcher in our ERS Call Center, located in Bellevue, WA. AAA Dispatchers enjoy the security of working for a nationally recognized company that has been in business for more than 100 years.
We offer:
$20/hour starting pay
Flexible working arrangement, mostly from home but potentially some days in the office in the future
Great Health Benefits
401(k) with Employer Match
Generous Paid Time Off (Up to 22 days or 176 hours in the first year)
Ten Paid Holidays
Consecutive Days Off
Paid training – at the full hourly rate
Free Premier AAA Membership
Free Onsite Gym
Four hours of Volunteer Time Pay per year
Free onsite, secured garage parking
You’ll Bring:
You’re tech savvy, focused and flexible under pressure. You’ll provide outstanding customer service for a nationally recognized and trusted brand that has been around for more than 100 years.
Responsibilities and Requirements:
Customer service excellence
Detailed oriented, focused
Excellent interpersonal skills in handling urgent situations
Poise and professionalism
Great communication and organizational skills
Ability to solve problems though sound decision making
A functional knowledge of Washington State
Great listening skills and telephone etiquette
Ability to communicate both verbally and in writing
Ability to prioritize multiple competing tasks and demands
High school diploma or general education degree (GED)
Being a Superhero is hard work. Our members count on us to respond 24 hours a day, 365 days a year, anywhere in the United States and Canada.
AAA Dispatchers provide high quality customer service using computerized dispatching, GPS, mapping software, and phones in our state of the art building. AAA Dispatchers work collaboratively as a team, maximizing service delivery by consistently contacting members with updates and resolving escalated issues in a professional manner. Additionally, you will work directly with contractors to ensure optimum service delivery, troubleshoot road service issues, update statuses and provide information for dispatched calls.
Candidates must be reliable, enthusiastic, and flexible to work swing and weekend shifts.
Join our team of Superheroes today!
Upon hire, new employees must show proof of full vaccination. Employees can apply for medical/religious exemptions.
AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas. We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area. AAA Washington is a drug-free workplace.
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