Accenture Hiring For Customer Service Associate at St. Catharines, ON Full Time

*** We temporarily shifted this position to a virtual environment, until our offices re-open.*** Equipment Provided

What sets us apart from other employers?

• We offer a $17 per hour starting wage and a $1000 sign-on bonus!
• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
• Accenture has also been ranked a Canada Top Employer for 12 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with a rock star team at Accenture:

• Competitive hourly rate ($17 base to start)
• Annual merit increases based on performance
• Recognition for individual efforts
• Sign-on bonus of $1000
• NOC Code: 6552
• Hours: Monday – Friday, 11:00am to 8:30pm
• Accenture will reimburse up to $315 of your office equipment and technology business expenses
• Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
• Accenture will reimburse up to $315 of your office equipment and technology business expenses
• We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance
• Flexibility to select your assigned schedule every month based on your performance
• Spacious workstations with updated technology platforms and equipment
• Supportive environment to assist with individual success
• Opportunities for continued self-development with access to extension online courses
• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
• Extensive post-training coaching and support for up to 3 months
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
• Opportunity to give back to the community supporting local causes and volunteer efforts.

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

• Sense of achievement providing excellent customer service
• Fulfilling work satisfying customer expectations in a way that also complies with best practices
• Demonstrating empathy to customers concerns through multiple channels which may include email, webchat and telephony.
• Maintaining high customer satisfaction ratings and service level agreements.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

Solves routine problems largely through precedent and referral to general guidelines.
Interacts within own team and with direct supervisor.
Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
Decisions impact own work.
Individual contributor as a part of a team, with a predetermined, focused scope of work.

The mission of Global Marketing Solutions Partnerships is to accelerate end client success through enabling ecosystems, partnerships, and technology solutions. The team manages a diverse ecosystem of companies that provides technology, data, tools, and services that maximize the performance of Social Media marketing for shared clients. The ecosystem includes hundreds of partners, spans 55 countries, and ranges from startups to top global companies.

Responsibilities

• Evaluating and processing applications for Marketing Partners program
• Onboarding admitted candidates
• Populating weekly and as needed reports on candidate progression
• Directing or escalating questions to appropriate client employees when needed
• Looking for trends in data to identify improvement opportunities
• Staying up-to-date on changes in the process flows
• Presenting reports to client and marketing partners