As a Customer Experience Representative , you will be our customers first impression when they call ACC on their way to recovery. After a thorough induction and training period which involves a mix of both classroom learning and on the job training, you’ll jump on the phones and answer inbound calls from our clients and providers.
There will be opportunities for you to continually grow and develop your skills as a Customer Experience Representative, and be trained across all of our channels including phone calls, emails, live chat, and supporting our Business Customers.
This is a great entry-level role into ACC, and many of the team have progressed their career into roles such as Senior Customer Experience Representatives, Channel Support Advisors and Team Leaders.
A real passion for working with customers is key to being motivated to deliver exceptional customer service for every customer contact you have.
To read a bit more about this role, please click here to view the position description .
What’s in it for you?
We can offer you a starting salary of $51,939 PLUS a 9% superannuation contribution , annual performance reviews linked to pay increases, and corporate discounts for health insurance, gyms, and more! We can also offer you:
Work-life balance
• Only work Monday to Friday – no late nights, no weekends, no overtime
And after working with us for 6 months:
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.
What do you need to be successful?
This role has a set start date of 1 May 2023 . Please take into consideration your notice period (if required) at your current role and ensure you can join us on a full time basis from 1 May 2023 before applying.
Applications will close on Sunday 5 March 2023 and will only be accepted when submitted through our Career Website . If you encounter accessibility issues when submitting your application, please email [email protected]
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